Competition Status: Position Filled
Approximately 1166 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
ENFORCEMENT SERVICES REPRESENTATIVE
Organization:
Ministry of Community and Social Services
Division:
Family Responsibility Office
Language of Position(s):
English
Job Term:
1 Permanent, 1 Temporary (up to 12 months with possibility of extension)
Job Code:
08OAD - Office Administration 08
Salary:
$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
The families we serve are our top priority. We are a fast-paced, high-volume organization that is committed to client-focused service.
We are in the midst of transforming the Family Responsibility Office (FRO) to better serve Ontarians. We are committed to improving the lives of families, better empowering them to plan for the future and achieve economic and social stability. We need innovative, efficient, and committed team players to build our clients' confidence and accomplish our commitment to Ontario families.
What can I expect to do in this role?
Family support matters can be complex and stressful, especially when children are involved. When our clients need a helping hand, you will be there to answer the call. You will think customer service by default, and make every effort to work with clients to ensure they know how our program works and ensure families are getting the funds they are entitled to.
From explaining how our program works, to analyzing and referring cases to Enforcement Services Officers for further action, you will work to assure our clients that their cases are in good hands.
Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.
How do I qualify?
Client Relations, Interpersonal, and Communication Skills
• You are able to provide client service on sensitive issues with tact, diplomacy, respect and inclusiveness
• You have experience providing quality customer service in a high-volume, client-focused environment
• You have experience working effectively as a team member to support team goals
• You can explain and disseminate detailed information on enforcement actions
• You can communicate sensitive issues and confidential information
• You develop resolutions for a positive client experience
Technical Knowledge
• You have demonstrated ability to interpret and apply policies and procedures as well as ability to acquire knowledge of legislation in order to explain support requirements to clients and assist in the enforcement and management of family support issues
• You have general understanding of courts and legal systems to obtain and assess accuracy of legal documents, explain processes, and provide status of cases to clients
• You can operate computer hardware and software and financial systems to enter data, conduct research, prepare routine correspondence, as well as learn new applications and databases
Analytical, Organizational, and Time Management Skills
• You have proven analytical skills to identify and apply key terms of court orders, review and prepare files for enforcement action, and respond to client inquiries
• You can use problem-solving skills to resolve client and case management issues
• You can process financial documents and clarify payment issues
• You can achieve targets and standards by effectively organizing your priorities and time
Additional Information:
Address:
- 1 English Permanent, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
- 1 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Tuesday, September 19, 2017
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - W-CS-111747/17(2)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, October 3, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
