Apply By: Tuesday, November 28, 2017 11:59 pm EST
Competition Status: Position Filled

Approximately 234 individuals applied for this opportunity.

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Ministry of Health and Long-Term Care
Direct Services Division/Emergency Health Program Management and Delivery Branch
Job Term:
2 Temporary - Up to 6 months with possible extension
Job Code:
16710 - Ambulance Communications Officer 1
$27.79 - $33.99 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
Consider this challenging opportunity with the Emergency Health Program Management and Delivery Branch, Cambridge Ambulance Communication Centre. This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.

Those who apply for Ambulance Communications Officer positions and successfully complete the screening of their applications, testing and interview processes may be offered a position with the dispatch centre. As a dispatch centre employee, the ministry will provide a comprehensive six-week entry-to-practice core training program in land ambulance dispatching at an assigned dispatch training facility operated by the ministry. During the core training, you are a paid Central Ambulance Communications Centre staff member and costs relating to the core training, including travel and accommodation for training outside your area, are paid for by the ministry.

Following successful completion of the core training program, graduates must then successfully complete the Ministry of Health and Long-Term Care's Ambulance Communications Officer Certification examination and return to their dispatch centre under a local training and coaching program to complete the training.

Job offers are conditional upon a satisfactory criminal record check, obtaining valid standard first aid and targeted responder CPR certifications within 30 days of employment and successful completion of computer operations education as a pre-requisite to attending core training. Successful completion of core training includes obtaining a Restricted Radio Operator's certification. This is followed by Ambulance Communications Officer Certification and local on-the-job training.

What can I expect to do in this role?

You will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service.
• Direct ambulance movements.
• Provide pre-arrival instructions.
• Communicate with individuals under stress.
• Operate complex computer-aided telecommunications equipment.

How do I qualify?


Job offer conditional upon the following:

• You must possess typing skills at 35 w.p.m. with 90% accuracy.
• You must be able to provide a satisfactory criminal record check.
• You must be able to possess a valid standard first-aid and targeted responder CPR Certificate within 30 days of employment.
• You must be able to possess a Restricted Radio Operator Certificate within 30 days of employment.
• You must be able to successfully complete the Ambulance Communications Officer provincial certification.


• Proven multi-tasking skills and the ability to coordinate a variety of activities.
• Demonstrated organizational and memory recall skills.
• Ability to maintain control under pressure and use professional judgment.


• Strong critical thinking, decision making and problem solving skills.
• Ability to interpret and apply policies, procedures and information.


• Proven ability to handle situations in a professional manner.
• Demonstrated leadership and customer service skills.
• Demonstrated interpersonal and communication skills.


• Proficient in computer software and computer based telecommunications applications.
• Understanding of spatial concepts and can read maps, calculate time, distance and movement.

Additional Information:

  • 2 Temporary - Irregular On-Call, duration up to 6 months, 15 Reuter Dr, RR 32, Cambridge, West Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Health and Social Services
Posted on:
Friday, November 10, 2017
  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

    You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
  • E-HL-110248-17
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, November 28, 2017 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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