Apply By: Wednesday, December 20, 2017 11:59 pm EST
Competition Status: Selection Process

Approximately 163 individuals applied for this opportunity.

Applicants who have best demonstrated how they have met the qualifications in the job ad will be invited by phone and/or email to take part in this step of our hiring process. This is your opportunity to show us how you best meet the qualifications outlined in the job ad. Based on the qualifications in the job ad, there may be a written test, presentation and/or an interview.

To learn about our recruitment process, visit our Hiring Steps.

GENERAL ISSUING CLERK (DES)

Organization:
Ministry of Transportation
Division:
Road User Safety
City:
Windsor
Job Term:
1 Temporary
Job Code:
09OAD - Office Administration 09
Salary:
$24.15 - $28.15 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
115885
Are you customer-oriented and enjoy working with members of the public? In this high volume front-line customer service environment, you will have the opportunity to liaise with various clients in processing International Registration Plan (IRP) applications and documents to help ensure road user safety.

What can I expect to do in this role?

In this role, you will:
• provide accurate and timely information and customer service when responding to a high volume of enquiries from the public and various client groups
• process a variety of transactions related to the International Registration Plan (IRP)
• calculate and collect fees for Ontario, other ministries and other IRP jurisdictions
• provide professional service to all clients and stakeholders

How do I qualify?

Mandatory

• Proficiency in English and advanced level of oral French

Customer Service and Communication Skills

• You have highly effective communication, tact and diplomacy to exchange information with clients and deliver excellent customer service
• You have consulting skills to effectively liaise with government offices and external clients
• You can deal with distressed and irate customers

Analytical and Problem Solving Skills

• You are able to research, assess, interpret and analyze documents for accuracy, authenticity and compliance with legislation and standards
• You have good judgement, problem solving abilities and pay attention to details
• You are able to interpret and apply related legislation (such as the Highway Traffic Act) to resolve client problems, license vehicles and assist carriers in completion of documents

Financial Skills

• You have knowledge of financial procedures and processes
• You have excellent mathematical skills to calculate and collect appropriate fees

Computer Skills

• You have data entry skills and are proficient with computer and office software

Additional Information:

Address:
  • 1 Bilingual Temporary, duration up to 12 months, 150 Ouellette Place, SUITE 210, Windsor, West Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Wednesday, December 6, 2017
Note:
  • This ad is also available in French.
  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

    You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
  • W-MT-115885/17
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, December 20, 2017 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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