Competition Status: Position Filled
Approximately 153 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Customer Service Officer
Organization:
Ministry of the Attorney General
Division:
Social Justice Tribunals - Landlord and Tenant Board
Language of Position(s):
English
Job Code:
10OAD - Office Administration 10
Salary:
$25.33 - $29.82 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
The Social Justice Tribunals Ontario (SJTO) is a cluster of eight adjudicative tribunals with a mandate to resolve applications and appeals brought under nine statutes relating to child and family services oversight, youth justice, compensation for victims of violent crime, human rights, residential tenancies, disability support and other social assistance, and special education.
Are you a customer service oriented individual who wants to be on the front line providing comprehensive information and options to empower Landlord and Tenant Board clients in difficult situations? Would you enjoy working in a fast paced, high volume, dynamic organization? If so, consider this opportunity with the Ministry of the Attorney General at the Landlord and Tenant Board!
What can I expect to do in this role?
Within a virtual call centre and in-person over the counter, you will:
• provide comprehensive information, education and assistance to the public regarding the rights and obligations of landlords and tenants under the Residential Tenancies Act including rent regulation issues and application procedures
• outline options to clients in difficult situations
• accept and process applications and fees
• review, verify and process draft Orders in a case management system
• proofread Orders for clarity and verify mathematical calculations
How do I qualify?
Demonstrated Customer Service and Communication Skills:
• You have experience working in a call-centre environment and providing service to clients in person
• You can respond to upset clients and handle difficult situations with tact and diplomacy
• You have good listening skills and are able to find solutions to problems
• You are able to communicate with staff and clients well both in writing and verbally
• You have experience preparing various documents such as draft legal documents
• You can provide information in plain language over the phone or in person
Other Essential Skills:
• You are able to analyze and evaluate information
• You can interpret and apply legislation and can work in a judicial and quasi-judicial environment
• You have strong attention to details and can set priorities and multi-task well
• You are well organized and can work with changing priorities and still meet deadlines when under pressure
• You are able to work with case management systems, databases and other software programs to produce various documents such as correspondence and draft Orders
• You have demonstrated cash management and revenue intake skills to accept and process applications and fees and to reconcile daily receipts
Additional Information:
Address:
- 1 English Permanent, 3 Robert Speck Pkwy, Mississauga, Central Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3
Category:
Customer and Client Services
Posted on:
Tuesday, January 9, 2018
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - C-AG-116155/17
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, January 23, 2018 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
