Membership Services Representative

Be a part of an innovative team at the Ontario Science Centre where our mission is to inspire passion for the human adventure of discovery. The Ontario Science Centre's Membership Office is seeking an individual to help promote, sell and process memberships and donations, all while delivering outstanding customer service.

What can I expect to do in this role?

Please note that this is a full-time position scheduled at 36.25 hours per week.

As a Membership Service Representative, you will provide pleasant, thorough and accurate service to Members, prospective Members, and Science Centre colleagues to create a Membership experience that has a positive and enduring impact for customers and the Science Centre alike. You will play a vital role in the Member experience, by coordinating and providing pleasant, thorough and conscientious service through telephone, electronic, face-to-face and print communications. Key responsibilities also include fulfillment and renewal activities (membership cards, passes, coordinating mass mailings); administration of part of the membership database (insuring quality of data and processing); promotional support (including sales, service and procedural support); providing assistance in planning member's events, previews and promotions; and providing office administration and clerical support to ensure the smooth operation of Membership sales and service functions throughout the organization

How do I qualify?

Customer Service/Communication Skills

•Excellent customer service skills and experience, including active listening, analytical and problem solving skills.
•Skilled in persuasive and responsive communication in order to resolve issues and increase sales.
•Tact and diplomacy, demonstrated in a professional capacity, to address membership and donation questions and concerns over the telephone, face-to-face, by mail and email.
•Ability to create a welcoming atmosphere for customers and colleagues to bring forward inquiries and concerns.
•Superior verbal and written communication skills to communicate clearly and thoughtfully with a diverse range of internal and external clients
•Knowledge and experience of customer service related to membership, subscription, ticketing, marketing and/or non-profit donations environments.

Organization/Detail Skills

•Ability to use organizational, time management and prioritization skills to meet service standards and deadlines for a range of tasks.
•Flexibility to switch quickly between changing priorities.
•Proven ability to multitask and ensure follow-through on projects.
•Attention to detail and accuracy, with both tasks and transactions.
•Ability to recognize instances when data or procedures do not conform to expectations.

Computer/Technical Skills

•Strong computer, and data entry skills (in a Windows environment) to ensure appropriate tracking of transactions, accurate customer records, and the delivery of correct information to customers.
•Proficiency with word processing and spreadsheet software in order to provide accurate fulfillment of customer purchases completed via mail merges.
•Math skills to ensure accurate transactions and to assist customers with cost comparison inquiries.
•Proficiency with ticketing, fund development, customer relationship management and/or database operations systems

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, January 29, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.