Head Gate Attendant

If you are a responsible and motivated individual looking for new challenges and are able to work effectively and efficiently in a fast paced environment, then consider this opportunity at one of Ontario's provincial parks.

What can I expect to do in this role?

In this role, you will:

• coordinate camper registration and permit and firewood sales at 5 different gatehouse locations within Killbear Provincial Park
• provide group leadership and training to gate staff
• ensure consistent operation of reservation/registration/point of sale computer system by troubleshooting problems with the assistance of technical support
• provide excellent customer service to clients and guests of the park, including resolving customer service issues referred to this position by front line gate attendants
• coordinate the park's cold beverage vending program by ordering product, stocking vending machines, collecting and reconciling money on a regular basis and troubleshooting any issues with vending machines
• assist with revenue receiving functions
• perform a variety of clerical duties
• perform the registration of campers and day use visitors to the park during periods of peak activity and low staffing levels

Note: Candidate must be available to work during the month of September, and may also have the opportunity to take on additional work into the fall season.

How do I qualify?

Mandatory

• You must have a valid class 'G' driver's licence or equivalent as recognized by the Province of Ontario.
• You must have the ability to obtain a valid First Aid Certificate.
• You are able to work shifts, weekends and holidays as required.

Communication and customer service skills:

• You can provide general direction and leadership to park staff.
• You can provide effective customer service to park guests, and resolve customer service issues (irate customers, contentious customer service issues).
• You can prepare a variety of written correspondence, including responding to complaints and inquiries from members of the public.

Mathematical and cash handling skills:

• You can replenish cash floats, receive cash and credit/debit card transactions.
• You can prepare and reconcile shift summaries and bank deposits.
• You can report revenues in accordance with policy directives and compile statistics on park activities.

Leadership and supervisory skills:

• You have experience and ability in providing guidance and leadership to staff.
• You have the ability to handle human resources related matters, manage work schedules, address pay issues and other supervisory duties.
• You can train student staff members on providing effective customer service to park guests; develop and implement customer service programs and policies (i.e. lost and found program, non-routine refunds)

General skills:

• You have organizational and effective time management skills to establish work priorities.
• You have the ability to troubleshoot problems with reservation/registration/point of sale computer system by troubleshooting problems with the assistance of technical support
• You can proficiently use various computer software applications (e.g. reservation/registration software, point of sale systems, word-processing, spreadsheet, park management, record-keeping, internet, e-mail, etc.).
• You are able to quickly and accurately perform data entry.

Office administration skills:

• You have knowledge of general office administration practices and processes.
• You have the ability to operate and perform minor repairs to a variety of office machines and equipment.

Technical knowledge:

• You have the ability to acquire general knowledge of park operations and related programs and services to issue permits and provide information to gate staff and park visitors.
• You have basic knowledge of workplace safety legislation and regulations (e.g. Occupational Health & Safety Act).

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, March 15, 2018 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.