Competition Status: Position Filled
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Thank you for your interest in the Ontario Public Service.
Dispute Resolution Officer
Organization:
Ministry of the Attorney General
Division:
Social Justice Tribunals Ontario – Landlord and Tenant Board
Language of Position(s):
English
Job Code:
6A009 - Legal06
Salary:
$70,538.00 - $103,944.00 Per Year
The Social Justice Tribunals Ontario (SJTO) is a cluster of eight adjudicative tribunals with a mandate to resolve applications and appeals brought under nine statutes relating to child and family services oversight, youth justice, compensation for victims of violent crime, human rights, residential tenancies, disability support and other social assistance and special education.
Are you a seasoned Dispute Resolution Officer with excellent conflict resolution skills, looking for a new and challenging opportunity, where you can really make a difference in your province?
Then consider this exciting opportunity at the SJTO- Landlord and Tenant Board.
What can I expect to do in this role?
In this interesting role, you will be responsible for resolving disputes under the Residential Tenancies Act between landlords and tenants, and between non-profit housing co-ops and co-op members, through mediation, case management hearings or other proceedings as required.
You will employ “face to face” and telephone techniques to ensure satisfactory resolution of highly contentious issues and maintain a tracking system designed to monitor results.
How do I qualify?
Technical Knowledge and Skill:
• You demonstrate excellent judgment and negotiation, dispute resolution, mediation, conciliation, and decision-making skills and practices, to conduct case management hearings and mediation and ensure that parties understand the sessions
• You demonstrate the ability to interpret and apply relevant legislation (i.e : the Residential Tenancies Act, the Statutory Powers Procedure Act, the Freedom of Information and Protection of Privacy Act, the Ontario Human Rights Code as it impacts the Residential Tenancies Act, applicable policy, procedure, case law, rules of practice and rules of natural justice) as well as an understanding of legislation related to residential tenancies and co-op housing ( i.e.: social assistance programs, housing standards) to interpret and explain the legislation to landlords, tenants, non-profit housing co-ops members and to formulate settlements and decisions
Analytical and Problem Solving Skill:
• You demonstrate analytical and problem solving skills to assess situations and determine the most effective use with each case
• You can consider information, facilitate discussion, clarify and summarize issues and weight pros and cons of each option
• You demonstrate the ability to identify underlying issues and determine when /if to approach parties on unresolved conflicts or tension
• You can measure progress of mediation session, actively pursuing areas where agreement appears imminent and begin case management where appropriate
• You demonstrate the ability to synthesize jurisprudence, and legal, policy and program information in clear language for parties
• You demonstrate the ability to concisely deliver oral decisions and direction to a diverse clientele including both Legal Counsel and unrepresented litigants
Communication and Interpersonal Skills:
• You demonstrate oral and written communication to elicit information from the parties, identify options, propose alternatives, and provide direction to ensure that parties understand the implications of settlement and to ensure that parties understand next steps available when settlement is not reached
• You demonstrate communication and interpersonal skills to understand the needs of each party in order to make decisions and facilitate solutions
• You can encourage parties towards settlement as well as provide clear and impartial interpretations and explanations of implications and options
to parties
• You have the ability to issue orders for disclosure of arguably relevant documents or materials, identifying the issues in dispute, requiring payment of money into the LTB and setting out procedural matters that the parties may agree on
Time Management and Administrative Skills:
• You demonstrate administration and time management skills to organize and prioritize a high volume and time sensitive workload generated on the day of the hearing, contribute to the development of operational policies and procedures
Computer Knowledge:
• You demonstrate knowledge of computer software packages to prepare orders and settlement agreements, and maintain a case management database
Additional Information:
Address:
- 1 English Temporary, duration up to 12 months, 150 Dufferin Ave, London, West Region, General Screening Requirement
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Schedule:
6
Category:
Policy and Analysis
Posted on:
Tuesday, March 13, 2018
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - W-AG-121178/18
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, March 27, 2018 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
