Talent Pool - Receptionist/Mail Clerk

Bring your excellent customer service skills to the Toronto South Detention Centre, where you will provide a wide variety of reception and clerical support services.

The Toronto South Detention Centre is a maximum-security correctional facility for adult male inmates located in Etobicoke (Toronto, Ontario). It is the second-largest correctional facility in Canada.

What can I expect to do in this role?

• Screen and direct multiple-line telephone switchboard calls to the appropriate staff
• Schedule, coordinate and administer visits
• Receive visitors and verify identification
• Process incoming and outgoing mail
• Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
• File and maintain ongoing inventory, and order stationery as required

*PLEASE NOTE*

• The number of positions to be filled has not been identified at this time. This talent pool posting will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months

• This posting is recruiting for two types of vacancies:
1) "temporary, full-time" positions
2) "irregularly scheduled, on-call" positions
(please indicate your preference when submitting your application)

• These positions will be assigned shifts within the reception hours of operation, which is 7:30am to 9:00pm, 7 days a week (including statutory holidays).

• For "irregularly scheduled, on-call" positions: the hours of work are 0 to 36.25 hours per week with no guaranteed minimum hours per week

How do I qualify?

Customer Service, Interpersonal, and Communication Skills

• You are able to communicate clearly and provide excellent customer service when handling calls
• You have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff

Office Administration Skills

• You have knowledge of and experience using a multi-line switchboard as well as providing reception services
• You know general office practices and procedures
• You have understanding of legislation related to the release/confidentiality of information
• You know and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail

Computer Skills

• You are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports
• You have strong keyboarding skills to type and/or compose documents

Analytical and Problem Solving Skills

• You can determine the correct destination of incorrectly addressed mails
• You are able to prioritize incoming calls and recognize and act upon unusual calls
• You have demonstrated sound judgement in order to deal with challenging callers and know when to refer the caller to appropriate staff

NOTE

The initial job ad closing date is November 1, 2018. Screening and selection processes will begin after this date. However, this posting may be extended and available until the eligibility list has been established. Please only submit your application ONCE under this Job ID.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, November 1, 2018 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.