Competition Status: Position Filled
Approximately 148 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
To look for other job opportunities that match your skills and experience go to Job Search. You may also subscribe to our Job Alert service to receive emails when new jobs open up that match your determined search criteria.
Thank you for your interest in the Ontario Public Service.
Client Services Consultant
Organization:
Ministry of Transportation
Division:
Road User Safety
Language of Position(s):
Both English and bilingual
Job Term:
1 Permanent, 2 Temporary
Job Code:
11OAD - Office Administration 11
Salary:
$28.38 - $33.88 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you have strong customer service skills and the ability to make informed decision and exercise sound judgement when responding to on the spot enquiries? Do you have experience effectively interpreting and applying a wide range of legislation? If so, consider this opportunity with the Carrier Safety & Enforcement Branch of the Ministry of Transportation.
What can I expect to do in this role?
In this challenging role, you will:
• Provide specialized legislative interpretation and guidance regarding the
Commercial Vehicle Operator's Registration (CVOR) application/registration process
• Refer clients to the ministry's website for application forms and other documents
• Research relevant legislation/regulation/standards to respond to queries
• Provide information to clients about the inspection criteria for annual inspections for commercial motor vehicles and safety standard certificate inspections
• Take a proactive role in communicating information to the Team Lead on current issues and trends
• Draft correspondence and briefing material
• Perform other administrative functions
How do I qualify?
Mandatory for All Positions:
• You can type 50 wpm as per ministry standards.
Mandatory for the Bilingual Position Only:
• You are proficient in English and oral and written French at the advanced level
Technical Knowledge:
• You have demonstrated the ability to reference, research and apply legislation, policies, procedures and guidelines (e.g. the Ontario Highway Traffic Act, Commercial Vehicle Operators' Safety Manual, Passenger and Light Duty Vehicle Inspection Standard Handbook, Freedom of Information and Protection of Privacy Act)
Communication and Consultation Skills:
You can:
• explain complex information in a logical way that makes sense to clients
• provide an optimum level of service displaying courtesy, professionalism, tact and diplomacy to adjust communication style to accommodate resistance from potentially irate, upset clients
• prepare correspondence, reports and other material
Analytical and Problem Solving Skills:
You have:
• advisory skills to identify key issues and provide guidance on branch programs and services.
• analytical and problem-solving skills to assess and synthesize client needs
• research skills to maintain awareness of current operating policies to provide input to the development of business process improvement.
Other Essential Skills:
• You have organizational and time management skills to prioritize multiple and competing demands in a fast-paced, high client volume environment
• You have computer skills and experience using online software, Microsoft and database applications as well as internal information sharing platforms (e.g. SharePoint)
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 301 St Paul St, St Catharines, West Region
- 2 English Temporary, duration up to 18 months, 301 St Paul St, St Catharines, West Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3
Category:
Administrative and Support Services
Posted on:
Wednesday, October 30, 2019
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, November 14, 2019 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
