Service Delivery Manager

Building the Workforce of Tomorrow

The Employment and Training Division with the Ministry of Labour, Training and Skills Development is looking for a motivated individual with leadership capacity to lead multi-disciplinary staff within a team environment in the delivery of programs and services to ensure a skilled workforce.

Our focus is on delivering employment and training services to citizens across the province of Ontario. We are seeking to hire an individual who finds fulfillment by strengthening our ability to provide a diverse network of community-based agencies funded to deliver skills training, employment preparation, literacy and basic skills services to youth and adults across Ontario.

About Us

The Employment and Training Division supports programs and services that ensure a skilled workforce by providing apprenticeship training and services to ensure Ontario has the skills to compete and succeed; preparing unemployed Ontarians to enter or re-enter the workforce and helping students find summer employment; providing literacy, numeracy and basic skills upgrading to assist people to enter or re-enter the workforce; helping internationally trained individuals to successfully integrate into the economy; providing assistance to workers facing business closures or other significant workforce adjustments; and providing policy, planning and research support on labour market and training matters.

Clickhere to learn more about us.

Why work with the Ontario Public Service?

We care about the well-being of our people, this is why we offer:
• A defined benefit pension plan
• Maternity and parental leave top-up benefits which includes adoptive parents
• Comprehensive Health Plan
• Life and Disability insurance
• 24/7 access to an Employee Assistance Program
• Online and in-person workshops
• Opportunities for advancement
• Flexible workplace arrangements
• Ergonomic assessments and accommodations based on needs

What can I expect to do in this role?

As the Service Delivery Manager you will:

• Provide leadership and direction in an assigned geographic area for the establishment of a service delivery framework for provincial employment programs and services including human resources, interventions, income support assistance and outreach within the community
• Provide clients with access to effective labour market services
• Manage the office operations and multi-disciplinary staff within a team environment including accountability for a large program budget
• Lead in the development of local strategies and activities to support the delivery of responsive employment programs and services to the public aligned with emerging priorities market conditions and government directions

How do I qualify?

Mandatory

• You are proficient in oral and written French at the advanced level

You commit to being a leader by:

• Demonstrating the ability to develop and lead high-performing teams.
• Demonstrating the ability to manage operations within an office environment.
• Leading and motivating staff to achieve results.
• Evaluating and appraising staff performance and managing labour relations through knowledge of collective agreements, legislation, policies and best practices.

You lead for the future by:

• Demonstrating the ability to manage and drive transformational change, and address opportunities for continuous improvement and operational efficiency
• Demonstrating the ability to set strategic plans and priorities using the diverse capabilities and talents of employees.
• Demonstrating proven problem solving skills to respond to challenging situations.
• Demonstrating experience reviewing and analyzing community-based service.
• Demonstrating experience implementing office procedures that ensure program targets are met, resulting in high quality program services.

You are people centered by:

• Demonstrating communication skills to explain, interact, train and negotiate effectively.
• Preparing clear and concise reports in support of the delivery of employment programs and services.
• Demonstrating interpersonal skills used to consult and develop collaborative partnerships with stakeholders, delivery partners and staff.
• Having the ability to lead the delivery of programs and services through both staff and transfer payment agencies.
• Having experience in establishing positive working relationships with community organizations.

Your technical expertise is defined as:

• Having knowledge of risk-based program delivery, transfer payment accountability and community development.
• Having the ability to lead the delivery of programs and services using a performance management approach.
• Being proficient with various computer applications and program databases, including information management systems to measure the effectiveness of program and service delivery.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, December 6, 2019 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.