Apply By: Thursday, October 1, 2020 11:59 pm EDT
Competition Status: Position Filled

Approximately 1047 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

Customer Service Analysts

Ministry of Transportation
Transportation Safety/Driver and Vehicle Services
Job Term:
4 Temporary - 12 months (with possible extension)
Job Code:
08OAD - Office Administration 08
$24.04 - $27.95 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
The Medical Review Section is responsible for the delivery of medical review programs including suspending driving privileges for drivers found to be unfit due to medical reasons and reinstating driving privileges for those individuals deemed to meet the medical standards. Annually we process around 200,000 medical reports and handle over 200,000 telephone calls.

If you have outstanding customer services skills and excel working in a fast-paced, high-volume team environment, then consider these opportunities. Daily, you will be challenged in the work you do while improving road user safety in Ontario.

Positions Available:
• One position is French Designated: You will need to have oral French at the advanced level and written French at the advanced-minus level.
• Three positions are Unilingual (English).

What can I expect to do in this role?

As the first point of contact for the public, you will receive calls and carry out the initial assessment of documents. This will require you to:
• communicate with drivers, staff and others regarding issues concerning licensing decisions and status
• maintain confidentiality of personal information
• validate and conduct initial assessment of documents
• review, analyze and apply appropriate prioritization codes on all incoming documents
• maintain quality and integrity by reviewing outgoing documents to ensure accuracy and completeness

How do I qualify?

Mandatory (For the Designated-Bilingual Position Only):

• You have oral French at the advanced level and written French at the advanced-minus level

Outstanding Communication and Interpersonal Skills:

• You have communication skills to share information, clarify requests and provide explanations
• You have interpersonal skills to work in a team environment and effectively provide front line service

Demonstrated Analytical and Organizational Skills:

• You have analytical skills to assess routine reports, to assign document codes and perform quality checks ensuring data integrity.
• You have judgement and reasoning skills to review and prioritize documents, identify, verify and correct errors/discrepancies and to ensure accuracy
• You have organizational skills to coordinate own work priorities, including reviewing, sorting, indexing and preparing information and documents

Proven Administrative and Computer Skills:

• You are proficient with computer applications to create documents and to work within databases, ensuring accuracy and completeness.
• You have knowledge of records batching to sort, code, batch and forward documents and reconcile any discrepancies
• You have knowledge of clerical practices and procedures to file, retrieve sort, distribute, scan, index, microfilm, fax and copy documents.
• You have the ability to interpret and apply regulatory requirements, standards and guidelines

Additional Information:

  • 1 Bilingual Temporary, duration up to 12 months, 87 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
  • 3 Temporary, duration up to 12 months, 87 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Administrative and Support Services
Posted on:
Wednesday, September 16, 2020
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • T-MT-154173/20(3)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, October 1, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

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