Competition Status: Position Filled
Fewer than thirty individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Student Services Assistant (Designated)
Organization:
Ministry of Colleges and Universities
Division:
Student Financial Assistance Branch
Language of Position(s):
Bilingual English/French
Job Term:
2 Temporary - Up to 10 months with possible extension
Job Code:
08OAD - Office Administration 08
Salary:
$24.04 - $27.95 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you have superior customer service and communication skills? The Ministry of Training, Colleges and Universities seek a team players who are interested in helping students obtain financing for their postsecondary education.
What can I expect to do in this role?
You will:
• provide high quality customer service, information and application assistance for student financial aid programs/ Ontario Student Assistance Program (OSAP)
• respond to telephone inquiries on the ministry's toll-free lines
• determine eligibility for loans, grants, bursaries and scholarships by evaluating eligibility of applications
• review, verify and process various student applications for accuracy and policy compliance
How do I qualify?
Mandatory
- Proficiency in oral and written French at the advanced level
Interpersonal and Communication Skills:
• You have proven customer service skills to deal tactfully and courteously with the public, other staff, MPP's and financial aid representatives.
• You have the ability to interpret and apply relevant legislation, directives and policies.
• You have strong interpersonal skills to communicate with the public, other staff members and financial aid representatives.
• You have the ability to work independently to respond to inquiries and resolve routine items relating to OSAP applications and eligibility.
• You have previous experience verifying and reviewing information submitted, identifying discrepancies and following up to obtain correct information.
Organizational Skills:
• You have demonstrated ability to organize own work and flexibility to perform a variety of tasks.
• You have the ability to work independently and as an effective team member.
Other Essential Skills:
• You have the ability to determine eligibility for loans, grants, bursaries, and scholarships by evaluating eligibility of applications in accordance with program guidelines and calculating financial needs.
• You have the ability to assist in training new or temporary staff and sharing skills with other members of the Program Unit.
• You have the ability to assist with various clerical tasks in the program Unit such as receiving and distributing mail, data entry of forms and applications and other related duties.
• You have the ability to acquire knowledge of all Student Financial Assistance Branch programs, policies and procedures for all programs relating to loans, grants, bursaries/awards, scholarships.
Computer Skills:
• You have the ability to use fully programmable word processing (e.g. MS Word) and various online computer software programs.
Additional Information:
Address:
- 2 Bilingual English/French Temporary, duration up to 10 months, 189 Red River Rd, Thunder Bay, North Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Wednesday, September 23, 2020
Note:
- This ad is also available in French.
- N-TU-154697/2020 - The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, October 7, 2020 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
