Apply By: Wednesday, October 21, 2020 11:59 pm EDT
Competition Status: Position Filled

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Ministry of Children, Community and Social Services
Social Assistance Central Services Branch – Intake & Benefits Administration Unit
Any City
Job Term:
90 Temporary (up to 18 months with a possibility of extension)
Job Code:
10503 - Welfare Field Worker 2
$1,225.00 - $1,471.51 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open Targeted
Job ID:
The newly established Intake and Benefits Administration Unit (IBAU) within the Ministry of Children, Community and Social Services will focus on supporting people through economic recovery and renewing social assistance in Ontario by building a smarter more sustainable system focused on supporting people through crisis and beyond. We offer a collaborative working environment focussed on excellence, progress and continuous improvement. We pride ourselves on not only delivering service excellence, but also in how we deliver – with a supportive culture that values diversity, inclusion and ongoing growth and development.

If you are highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

* 9 Bilingual (French/English) positions
* 81 Unilingual (English) positions

What can I expect to do in this role?

You will:
• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for income supports including benefits entitlements
• adjust entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials

Please note : The majority of this role will be done virtually, however work locations/headquarters will still be assigned and will be based on the home addresses of successful candidates against the following potential locations - Barrie, Belleville, Bracebridge, Brampton, Brantford, Brockville, Burlington, Cambridge, Chatham, Cornwall, Guelph, Hamilton, Hawkesbury, Kenora, Kingston, Kirkland Lake, Kitchener, Lindsay, London, Mississauga, Newmarket, North Bay, North York, Orillia, Oshawa, Ottawa, Owen Sound, Pembroke, Peterborough, Renfrew, Sarnia, Sault Ste Marie, Scarborough, Simcoe, Smiths Falls, South Porcupine, St Catharines, Stratford, Sudbury, Thunder Bay, Toronto, Windsor, Woodstock

How do I qualify?


•For the bilingual positions, you are proficient in English and have advanced level verbal and written French language skills.

Customer Service and Communication Skills

• you can provide effective customer service to clients
• you have the ability to liaise with community stakeholders, provide information to clients, and resolve conflict situations
• you have effective communication and consulting skills to write clear and concise reports
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have interviewing skills to conduct interviews with clients by phone, virtually or in person
• you have effective listening skills to determine client needs and make appropriate referrals


• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients
• you can interpret and apply legislation in order to review/determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills

• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to work in a team environment, either virtually or in-person


Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information:

  • 81 Temporary, duration up to 18 months, Any City, Anywhere in Ontario
  • 9 Bilingual Temporary, duration up to 18 months, Any City, Anywhere in Ontario
Compensation Group:
Ontario Public Service Employees Union
Health and Social Services
Posted on:
Tuesday, October 6, 2020
  • This ad is also available in French.
  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, October 21, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

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