Competition Status: Position Filled
Approximately 171 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
AMBULANCE COMMUNICATIONS OFFICER
Organization:
Ministry of Health
Division:
Emergency Health Services Division
Language of Position(s):
English
Job Code:
16710 - Ambulance Communications Officer 1
Salary:
$29.21 - $35.72 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre.
This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.
We are seeking current or former Ambulance Communications Officers with a valid Communications Officer Provincial Certification to work in our Hamilton CACC office.
What can I expect to do in this role?
In this role, you will:
• Process 9-1-1 emergency and non-emergency requests for ambulance service
• Direct ambulance movements
• Provide pre-arrival instructions
• Communicate with individuals under stress
• Operate complex computer-aided telecommunications equipment
How do I qualify?
Mandatory
• You must have successfully completed the Ministry of Health Entry to Practice (ETP) training program and Ambulance Communication Officer certification examination, as well as the following:
• Proficiency in typing at 35 w.p.m. with 90% accuracy
• Satisfactory criminal record check
• Standard First-Aid and Targeted Responder CPR Certificate
• Restricted Radio Operator Certificate
• Communications Officer Provincial Certification
Multi-Tasking, Organizational and Memory Recall Skills
• Ability to coordinate a variety of activities and resources
• Ability to maintain control of situation under pressure
• Ability to manage on-going stress effectively
• Memory recall skills
Decision Making, Problem Solving and Critical Thinking Skills
• Ability to use professional judgement and critically assess the problem to make sound decision
• Ability to set priority and delegate when required
• Ability to interpret and apply policies, procedures and information
Interpersonal, Communication and People Skills
• Demonstrate team work, tact and diplomacy
• Assertive communication skills to maintain control of call and calm others
• Ability to provide coaching and education to others
• Ability to apply communication techniques to manage issues, and know who/when/how/under what circumstance to communicate and escalate
• Listening skills (part of communicating in a non-visual environment)
Other Professional Skills
• Demonstrate customer service orientation and respect to others
• Evidence of a continuous learner and ability to receive constructive criticism
• Take initiative and be inspiring to others
• Ability to adapt to changes and be an agent of change
• Ability to follow and give directions
• Proficiency in computer software and computer-based telecommunications applications
• Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement
Hours of Work
• The hours of work are 40 hours per week. You are expected to work rotating shifts in a 24/7 environment.
Additional Information:
Address:
- 1 English Permanent - Full Time, 282 Fennell Ave W, Hamilton, West Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Schedule:
4.7
Category:
Health and Social Services
Posted on:
Thursday, December 10, 2020
Note:
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential. - N-HL-156419-20
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, December 24, 2020 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
