Senior Service Design Consultant

About Us
The Land and Resources I&IT Cluster (LRC) is one of eight clusters in the OPS formed to provide groups of ministry partners with all their information technology needs. LRC partners with the Ministries of: Indigenous Affairs; Agriculture, Food and Rural Affairs; Environment, Conservation and Parks; Natural Resources and Forestry; and Energy, Northern Development and Mines.

LRC works with program areas in each of the ministries to understand their business needs and develop technology solutions that enable business transformation and digital public service goals and objectives. Technology solutions range from new business applications to office productivity tools, from information management expertise to telecommunications support.

The LRC works closely with other clusters and the Office of the Corporate Chief Information Officer (OCCIO) within the Ministry of Government and Consumer Services to enable shared technology solutions (development tools) and common infrastructure for the benefit of all ministries.

About the Branch
The Business Consulting Branch provides business solution services to Ministry Partners around the planning, design, development and maintenance of I&IT systems. The Business Consulting Branch also provides guidance and recommendations to Ministry Partners on aligning business supported services with I&IT systems.

Why work for the Ontario Public Service?
We are re-thinking how we deliver services through various initiatives, modernization initiatives and how we access and deliver critical services remotely. We are striving to enable a future-ready OPS workforce through a technology-focused enterprise-wide strategies.

The Ontario Public Service (OPS) support career and leadership development, invest in learning opportunities, and recognize team and individual achievements, and support flexible work arrangements.

Want more Information?
Visit The Ministry of Natural Resources and Forest website for additional information about our ministry.

The positions may be located at one of the following offices:

• 70 Foster Drive, Sault Ste Marie
• 300 Water Street, Peterborough
• 159 Cedar Street, Sudbury
• 1 Stone Road West, Guelph
• 40 St Clair Avenue West, Toronto

If you are passionate about change and looking to contribute to moving towards a digital Ontario Public Service, then bring your expertise in I+IT solutions service design to Land and Resources I&IT Cluster as a Senior Service Design Consultant!

What can I expect to do in this role?

• As a Senior Service Design Consultant, you will apply your continuous improvement outlook to define, plan and lead the collaborative delivery of formal service design projects.
• You are self-motivated to work at a fast pace to identify valid and practical opportunities, drive results, and deliver tangible project outcomes. Your recommendations to support digital transformations and service efficiencies will reflect your willingness to think differently and strategically about service delivery.
• At any one time, you will be leading multiple concurrent service design projects, bringing your service design thinking methodologies and facilitation ability to mission-based teams.
• Your capacity for self-development will enable you to remain current with trends in customer service practices, digital service delivery models and service performance measurement.
• You will use your analytical ability, enthusiasm and responsiveness to help solve complex government challenges using service design and digital methods and tools.
• From service design, to user research, to user experience - there are a variety of projects to support, giving you the opportunity to work with many people across the OPS in different services.

How do I qualify?

Service Delivery and Digital Service Design

You have demonstrated experience in a range of the following service design and user experience techniques:
• User needs mapping
• User research (exploratory and evaluative)
• Stakeholder mapping
• Personas
• Journey mapping
• Collaborative design
• Prototyping
• Service blueprinting

You have an understanding of key performance indicators, qualitative and quantitative measurement and risk assessment.

Technical Knowledge and Skills

• You have demonstrated knowledge of the emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.
• You have knowledge of information management principles, database design and modeling in order to provide I+IT and service design advice and recommendations.
• You have advanced understanding of systems analysis and design principles as related to service design requirements.

Leadership, Project and Change Management Skills

• You can supervise and provide technical leadership to service design and technical project staff.
• You have change and project management skills, including planning, resource and budget scheduling, and risk management, to lead concurrent service design projects.

Relationship Building and Communication Skills

• You have an enthusiasm for cooperativeness, co-design and user experience outcomes.
• You can communicate and build effective relationship with clients and stakeholders not familiar with service design and user experience aspects of digital service delivery.
• You can prepare reports, presentations, and provide recommendations.
• You can lead service design project status meetings.
• You can delegate, prioritize and have the ability to motivate others.

Analytical and Design Thinking Skills

• You can identify trends and potential risks such as financial, political, operational, and legal.
• You can analyze and interpret business and technical requests, user research options and identify best course of action.
• You can identify potential problems and develop mitigating strategies.
• You can align business plan submissions and other initiatives to reflect key business directions.
• You can apply a wide range of service design tools and techniques.

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, October 28, 2021 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.