SUPPORT CLERK

The Delivery and Eligibility Review Branch is looking for a positive, energetic team member to provide a variety of support services. If you are looking for an opportunity to demonstrate your administrative and clerical skills, then we want to hear from YOU! Bring your enthusiasm and desire to succeed and we will give you the opportunity.

What can I expect to do in this role?

In this role you will:

• Assist in the processing of reimbursement requests.
• Provide telephone services by answering calls and providing information to the general public; place outbound calls to respond to messages from clients (e.g., patients, pharmacists, or physicians).
• Perform general clerical tasks such as: receive, sort and distribute mail; ensuring office equipment is maintained and in working order (request for technical support when needed); maintain files and archiving of material when required in accordance with Ministry policies.

How do I qualify?

Administrative Skills:

• You have knowledge of office procedures to provide administrative and clerical support.
• You have experience with electronic and manual file management systems, records management, retention, storage and retrieval processes.
• You have a general understanding PHIPA and FIPPA (privacy legislation) in order to ensure proper confidentiality when providing responses to telephone inquiries or providing information.

Communication and Interpersonal Skills:

• You can respond to requests from callers for information on routine matters that may include the status of recent requests, and related questions, and to ensure that responses are provided tactfully and politely to meet customer service standards.
• You can document and record information from telephone calls and respond to emails as required.
• You have the ability to work collaboratively with others.

Analytical and Organizational Skills:

• You can detect errors when entering information from requests into files and forms ensuring there is no missing information (e.g. patient's date of birth or Health Card number).
• You have the ability to locate and retrieve data by performing database searches of the files.
• You have demonstrated ability to determine priorities, organize work and meet strict deadlines.

Other Essential Skills:

• You are proficient with computers and able to use various software applications including word processing, spreadsheets, email and internet.
• You have knowledge of office maintenance such as repairs and services for office equipment and furniture and changing toners in printers and photocopiers as required.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti- Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, January 19, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.