Apply By: Wednesday, January 19, 2022 11:59 pm EST
Competition Status: Application Screening

Approximately 809 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

SUPPORT CLERK

Organization:
Ministry of Health
Division:
Drugs and Devices Division/Delivery and Eligibility Review Branch
City:
North York
Job Term:
1 Temporary - 9 months (with the possibility for extension)
Job Code:
05OAD - Office Administration 05
Salary:
$22.47 - $26.04 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
173934
The Delivery and Eligibility Review Branch is looking for a positive, energetic team member to provide a variety of support services. If you are looking for an opportunity to demonstrate your administrative and clerical skills, then we want to hear from YOU! Bring your enthusiasm and desire to succeed and we will give you the opportunity.

What can I expect to do in this role?

In this role you will:

• Assist in the processing of reimbursement requests.
• Provide telephone services by answering calls and providing information to the general public; place outbound calls to respond to messages from clients (e.g., patients, pharmacists, or physicians).
• Perform general clerical tasks such as: receive, sort and distribute mail; ensuring office equipment is maintained and in working order (request for technical support when needed); maintain files and archiving of material when required in accordance with Ministry policies.

How do I qualify?

Administrative Skills:

• You have knowledge of office procedures to provide administrative and clerical support.
• You have experience with electronic and manual file management systems, records management, retention, storage and retrieval processes.
• You have a general understanding PHIPA and FIPPA (privacy legislation) in order to ensure proper confidentiality when providing responses to telephone inquiries or providing information.

Communication and Interpersonal Skills:

• You can respond to requests from callers for information on routine matters that may include the status of recent requests, and related questions, and to ensure that responses are provided tactfully and politely to meet customer service standards.
• You can document and record information from telephone calls and respond to emails as required.
• You have the ability to work collaboratively with others.

Analytical and Organizational Skills:

• You can detect errors when entering information from requests into files and forms ensuring there is no missing information (e.g. patient's date of birth or Health Card number).
• You have the ability to locate and retrieve data by performing database searches of the files.
• You have demonstrated ability to determine priorities, organize work and meet strict deadlines.

Other Essential Skills:

• You are proficient with computers and able to use various software applications including word processing, spreadsheets, email and internet.
• You have knowledge of office maintenance such as repairs and services for office equipment and furniture and changing toners in printers and photocopiers as required.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti- Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:

Address:
  • 1 Temporary, duration up to 9 months, 5700 Yonge St, North York, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Wednesday, January 5, 2022
Note:
  • Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to:  COVID-19 Fully Vaccinated Status in Ontario ), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

    Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, January 19, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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