The Delivery and Eligibility Review Branch is looking for a positive, energetic team member to provide a variety of support services. If you are looking for an opportunity to demonstrate your administrative and clerical skills, then we want to hear from YOU! Bring your enthusiasm and desire to succeed and we will give you the opportunity.
What can I expect to do in this role?
In this role you will:
• Assist in the processing of reimbursement requests.
• Provide telephone services by answering calls and providing information to the general public; place outbound calls to respond to messages from clients (e.g., patients, pharmacists, or physicians).
• Perform general clerical tasks such as: receive, sort and distribute mail; ensuring office equipment is maintained and in working order (request for technical support when needed); maintain files and archiving of material when required in accordance with Ministry policies.
How do I qualify?
Administrative Skills:
• You have knowledge of office procedures to provide administrative and clerical support.
• You have experience with electronic and manual file management systems, records management, retention, storage and retrieval processes.
• You have a general understanding PHIPA and FIPPA (privacy legislation) in order to ensure proper confidentiality when providing responses to telephone inquiries or providing information.
Communication and Interpersonal Skills:
• You can respond to requests from callers for information on routine matters that may include the status of recent requests, and related questions, and to ensure that responses are provided tactfully and politely to meet customer service standards.
• You can document and record information from telephone calls and respond to emails as required.
• You have the ability to work collaboratively with others.
Analytical and Organizational Skills:
• You can detect errors when entering information from requests into files and forms ensuring there is no missing information (e.g. patient's date of birth or Health Card number).
• You have the ability to locate and retrieve data by performing database searches of the files.
• You have demonstrated ability to determine priorities, organize work and meet strict deadlines.
Other Essential Skills:
• You are proficient with computers and able to use various software applications including word processing, spreadsheets, email and internet.
• You have knowledge of office maintenance such as repairs and services for office equipment and furniture and changing toners in printers and photocopiers as required.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti- Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
The OPS is transitioning to bilingual external job ads. French translations of job ads are currently available for some English language positions and all English/French designated bilingual positions.
To confirm the language requirements of a job, check the “language of position” information at the top of each job ad.
For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French language proficiency testing.
La FPO passe à des offres d'emploi externes bilingues. La traduction française des offres d'emploi est actuellement disponible pour certains postes de langue anglaise et pour l'ensemble des postes désignés bilingues (anglais et français).
Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi.
Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
