Come make a difference within the Ontario Public Service!The Ontario Public Service (OPS) is committed to fostering and sustaining a respectful workplace – a workplace that is inclusive, anti-racist, equitable, accessible and free from discrimination and harassment. The Workplace Discrimination and Harassment Prevention (WDHP) Office, in the Ministry of Government and Consumer Services, supports this commitment by providing workplace advisory and complaint handling services to Ontario ministries.
The WDHP Office has a new and exciting opportunity for an experienced conflict management practitioner with a passion for driving change and advancing human rights in the workplace.
As a Senior Early Conflict Resolution Specialist, you will provide critical conflict resolution services that help ministries across the OPS effectively respond to and resolve workplace conflict including those involving interpersonal conflict, harassment or discrimination. On any given day, you will provide confidential conflict resolution advisory services, conduct mediations and alternate dispute resolution between parties in dispute and support workplace restoration efforts through the provision of empathetic and trauma-informed service that promotes human rights and equity.
Note: This position is located at the address listed on the job advertisement, however alternate work arrangements may be available.What can I expect to do in this role?
In this role you will;
• Provide consulting support to case management specialists and managers regarding complaints/concerns of workplace conflict including harassment and discrimination
• Design and deliver services, initiatives and interventions including conflict coaching, facilitation, and mediation to resolve workplace conflict issues including harassment and discrimination
• Conduct workplace reviews to identify, analyze and make recommendations to proactively resolve workplace conflicts
• Manage relationships with vendors who provide mediation, alternative dispute resolution (ADR) or workplace restoration services
• Prepare a variety of confidential communications on highly complex and sensitive cases
How do I qualify?
Conflict Management, Mediation, and HR Knowledge:
• You have knowledge and experience with conflict management theories and practices including conflict resolution, change and transition management, workplace restoration, insight, needs-based and other advanced communication techniques
• You have knowledge and experience with mediation and negotiation to provide advice and manage issues
• You have knowledge of human resources theories, principles, techniques and the application of collective agreements
• You have experience interpreting and applying legislation related to human rights, such as the Ontario Human Rights Code, the Respectful Workplace Policy, the Ontarians with Disabilities Act, the Crown Employees Collective Bargaining Act, the Ontario Labor Relations Act, the Occupation Health and Safety Act and policies and procedures related to human rights
Communication, Interpersonal, and Relationship Management Skills:
• You have demonstrated communication and interpersonal skills to handle sensitive and confidential issues and develop and present reports and recommendations
• You have cultural competency working with diverse and racialized individuals and demonstrated skills in trauma-informed approaches to conflict resolution
• You have political acuity to recognize and take into account sensitive political situations
• You have relationship management skills to develop and maintain effective business partnerships and communication lines with various levels of management as well as unions
Research and Analytical Skills:
• You have demonstrated research skills to review and analyze various conflict management issues, trends, problems, systemic issues and policy/process concerns
• You have conceptual and analytical skills to asses complex problems, identify systemic trends, and recommend solutions
Human Rights Knowledge:
• You have knowledge of human rights and Equity, Diversity and Inclusion (EDI) theory and practice including awareness of racism, sexism, ableism and other forms of discrimination, unconscious bias and intersectional and systemic discrimination
• You have knowledge of best practices for applying alternate dispute resolution strategies to address harassment and discrimination based conflict
OPS Commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
