Apply By: Wednesday, April 20, 2022 11:59 pm EDT

Competition Status: Position Filled

Approximately 341 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

Inquiries and Intake Assistant

Organization:

Ministry of the Attorney General

Division:

Office of the Independent Police Review Director (OIPRD)

City:

Toronto

Language of Position(s):

English

Job Term:

1 Temporary (up to 12 months)

Job Code:

08OAD - Office Administration 08

Salary:

$24.77 - $28.80 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

179156

Do you have excellent research skills and pay close attention to detail? Do you have the ability to manage relationships effectively and excellent time management skills? If so, the Office of the Independent Police Review Director (OIPRD) requires your knowledge and expertise as an experienced information and customer service provider to provide first level assistance regarding public complaints in its Case Management Unit.

What can I expect to do in this role?

You will:
•perform the mailroom function of receiving the complaints and related correspondence and inputting them into the database
•research information and provide approved answers on referrals
•determine if inquiries are within OIPRD jurisdiction
•assist the public in processing and tracking their complaints
•ensure complete and accurate recording and scanning recording of initial case data
•ensure compliance with standards, policies and procedures
•participate in section reviews and remain current on OIPRD and related activities

How do I qualify?

Technical Knowledge:

•You have knowledge of appropriate tools and resources for information search and verification to provide prompt and accurate assistance to clients with a wide variety of information needs
•You have the ability to acquire and apply knowledge of the organization's mandate, roles, major stakeholders, main provisions in legislation, policies and procedures, programs and services and related information resources and major issues

Accuracy and Analytical Skills:

•You have demonstrated analytical, reasoning and problem-solving skills to gather and assess diverse information and assess facts and issues
•You have demonstrated ability to take accurate verbatim notes

Communication and Interpersonal Skills:

•You have effective written and oral communication skills
•You have active listening and explanation skills, courtesy, patience, tact, empathy and diplomacy
•You have proven initiative, discretion and respect for confidentiality
•You have exemplary relationship management, client service and teamwork skills
•You have proven ability to apply stress management techniques to deal with adversarial clients

Organizational Skills:

•You have prioritization, time management, organizational and coordination skills
•You have the ability to work independently

Computer Skills:

•You are proficient using customized databases and standardized, fully programmable PC-based/networked software
•You have the ability to operate common office equipment

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:

Address:

1 English Temporary, duration up to 12 months, 655 Bay St, Toronto, Toronto Region, Criminal Record Check

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Monday, April 4, 2022

Note:

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, April 20, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca