AMENDMENT: Closing date extended due to OPS Careers system outage.
The Social Assistance Central Services Branch (SACSB) offers a collaborative working environment with the opportunity for continuous improvement. We focus on service excellence by ensuring an honest and supportive work culture where diversity is embraced. SACSB welcomes new members who bring their personal strengths, skills and attributes to the workplace.
Are you interested in applying your clerical and administration skills to assist in ensuring seamless administration of adjudication, client medical file decision reviews and providing freedom of information requests related disclosures to a smooth adjudication process for Ontarians with disabilities? Consider this opportunity as a Disability Adjudication Clerk with the Ministry of Children, Community and Social Services, Social Assistance Central Services Branch, in the Disability Adjudication Unit.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
In this role, you will:
• provide clerical services and obtain/verify client information;
• review status of inquiries related to the adjudication process;
• liaise with the Ontario Disability Support Program (ODSP) and Ontario Works (OW) offices to process and resolve referral issues;
• assist with the intake procedures for ODSP applicants to screen for eligibility, correctness and completeness of necessary documentation;
• reconcile, verify, and complete disability determination records and produce client letters and labels;
• maintain accurate case file information entering data in case management systems;
• assist with appeals processing, disclosure, and file copy requests;
• identify and report enhancements to management regarding technology;
• process freedom of information requests for medical information and provide timely disclosure.
How do I qualify?
Mandatory
• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire. (For bilingual position only)
Analytical and Problem Solving Skills:
• You have analytical skills to provide information to clients, resolve issues and produce reports.
• You have reasoning skills to identify third party personal information in client files and exclude them before making Freedom of Information request related disclosures.
• You have problem-solving skills to identify and correct errors and apply established administrative procedures and guidelines.
• You have experience reviewing for eligibility, correctness and completeness of applications and requests and required documentation.
Communication, Interpersonal and Customer Services Skills:
• You have excellent verbal communication and interpersonal skills to explain policies and processes to clients, respond to general inquiries, liaise with ODSP, Ontario Works offices, legal clinics and client legal representatives and ensure good tactful customer service.
• You have proven written communication skills to record case notes and proofread and edit work.
Knowledge:
• You have the ability to obtain knowledge of the role and mandate of branch, administrative/office procedures, directives and guidelines pertaining to social services and the disability adjudication process.
• You have the ability to understand, interpret and apply relevant legislation such as the Ontario Disability Support Program Act, Ontario Works Act and Freedom of Information and Protection of Privacy Act in order to respond to internal and external inquiries.
Organizational and Administrative Skills:
• You can provide effective administrative support by compiling information, accessing files and producing reports.
• You have organizational skills to effectively maintain statistical records and carry out all responsibilities.
• You are proficient with computer software applications (e-mail, word processing, internet, databases) and keyboarding skills to input/access/retrieve information and create correspondence and reports.
