Apply By: Thursday, October 20, 2022 11:59 pm EDT
Competition Status: Application Screening

Approximately 130 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.


Ministry of Children, Community and Social Services
Social Assistance Central Services Branch, Disability Adjudication Unit
Job Term:
6 Temporary (up to 6 and up to 12 months, with possibility of an extension)
Job Code:
08OAD - Office Administration 08
$24.77 - $28.80 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
AMENDMENT: Closing date extended due to OPS Careers system outage.

The Social Assistance Central Services Branch (SACSB) offers a collaborative working environment with the opportunity for continuous improvement. We focus on service excellence by ensuring an honest and supportive work culture where diversity is embraced. SACSB welcomes new members who bring their personal strengths, skills and attributes to the workplace.

Are you interested in applying your clerical and administration skills to assist in ensuring seamless administration of adjudication, client medical file decision reviews and providing freedom of information requests related disclosures to a smooth adjudication process for Ontarians with disabilities? Consider this opportunity as a Disability Adjudication Clerk with the Ministry of Children, Community and Social Services, Social Assistance Central Services Branch, in the Disability Adjudication Unit.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:
• provide clerical services and obtain/verify client information;
• review status of inquiries related to the adjudication process;
• liaise with the Ontario Disability Support Program (ODSP) and Ontario Works (OW) offices to process and resolve referral issues;
• assist with the intake procedures for ODSP applicants to screen for eligibility, correctness and completeness of necessary documentation;
• reconcile, verify, and complete disability determination records and produce client letters and labels;
• maintain accurate case file information entering data in case management systems;
• assist with appeals processing, disclosure, and file copy requests;
• identify and report enhancements to management regarding technology;
• process freedom of information requests for medical information and provide timely disclosure.

How do I qualify?


• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire. (For bilingual position only)

Analytical and Problem Solving Skills:

• You have analytical skills to provide information to clients, resolve issues and produce reports.
• You have reasoning skills to identify third party personal information in client files and exclude them before making Freedom of Information request related disclosures.
• You have problem-solving skills to identify and correct errors and apply established administrative procedures and guidelines.
• You have experience reviewing for eligibility, correctness and completeness of applications and requests and required documentation.

Communication, Interpersonal and Customer Services Skills:

• You have excellent verbal communication and interpersonal skills to explain policies and processes to clients, respond to general inquiries, liaise with ODSP, Ontario Works offices, legal clinics and client legal representatives and ensure good tactful customer service.
• You have proven written communication skills to record case notes and proofread and edit work.


• You have the ability to obtain knowledge of the role and mandate of branch, administrative/office procedures, directives and guidelines pertaining to social services and the disability adjudication process.
• You have the ability to understand, interpret and apply relevant legislation such as the Ontario Disability Support Program Act, Ontario Works Act and Freedom of Information and Protection of Privacy Act in order to respond to internal and external inquiries.

Organizational and Administrative Skills:

• You can provide effective administrative support by compiling information, accessing files and producing reports.
• You have organizational skills to effectively maintain statistical records and carry out all responsibilities.
• You are proficient with computer software applications (e-mail, word processing, internet, databases) and keyboarding skills to input/access/retrieve information and create correspondence and reports.

Additional Information:

  • 1 Temporary, duration up to 6 months, 2 Bloor St W, Toronto, Toronto Region, Criminal Record Check
  • 4 Temporary, duration up to 12 months, 2 Bloor St W, Toronto, Toronto Region, Criminal Record Check
  • 1 Bilingual Temporary, duration up to 12 months, 2 Bloor St W, Toronto, Toronto Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Administrative and Support Services
Posted on:
Monday, October 3, 2022
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • T-SS-181608/22(4)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, October 20, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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