The Ontario Labour Relations Board (OLRB) seeks client service professionals to provide administrative support and information services in English and French to the general public and parties to cases before the OLRB, the Pay Equity Hearings Tribunal and related adjudicative agencies.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
As part of the OLRB's client service network, you will:
• answer and direct large volume of multi-line telephone calls to the OLRB and related agencies
• provide specific case related information
• process and track payments
• compile statistics
How do I qualify?
Mandatory
• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Communication Skills:
• You have strong communication and interpersonal skills to explain procedures clearly and to properly direct clients using tact, diplomacy and professionalism.
• You are able to ensure sensitivity regarding security and confidentiality requirements when discussing and releasing information.
Technical Knowledge:
• You have knowledge of personal computers and related business operation applications such as MS Office, point-of-sale (POS) terminal, multi-line and case management systems.
Other Essential Skills:
• You have strong analytical skills to probe for information and assist callers.
• You are able to interpret and apply operating guidelines.
• You have strong organizational and time management skills.
• You are able to manage conflicting demands and a large volume of calls.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.