Competition Status: Position Filled
Approximately 121 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Operations Manager
Organization:
Ministry of Government Services
Division:
ServiceOntario - Production and Verification Services
Language of Position(s):
English
Job Code:
AGA20 - General Administration AM-20
Salary:
$70,906.00 - $91,516.00 Per Year
Do you consider yourself a great leader? If so, bring your innovative leadership skills to the Thunder Bay Production and Verification Services Branch where you will lead service delivery and optimize staff performance.
What can I expect to do in this role?
In this challenging role, you will:
• provide leadership by managing and optimizing staff performance, effectively building teams and maximizing employee engagement and empowerment
• provide strategic advice and direction
• review and evaluate business practices, risk, customer services levels and quality standards
• develop and execute a variety of strategies, tactical plans and control mechanisms
How do I qualify?
Management and Leadership Knowledge
• You have proven strategic leadership experience
• You have the ability to manage and direct staff and strengthen employee performance while driving operational excellence in a diverse and complex environment
• You have the knowledge of human resources and labour relations management and practices to effectively lead, train, evaluate and develop staff
• You have the ability to apply principles, directives, collective agreements and guidelines relating to human resources
• You have knowledge of risk and change management strategies, issues analysis and political acuity
Communication, Organizational and Analytical Skills
• You have strong communication, presentation and consultation skills in order to effectively convey business materials, provide advice, make recommendations and manage relationships with internal and external clients
• You have a demonstrated ability to analyze, manage and resolve issues
• You have proven organizational and planning skills
• You have the ability to act as a leader to facilitate change and manage projects and new initiatives
Technical Knowledge
• You have knowledge and experience utilizing recognized service delivery principles, processes, trends, benchmarking and best business practices in customer service
• You have knowledge of policy development and political decision-making
• You have the ability to interpret and apply relevant legislation
• You have knowledge of budgeting techniques and controllership practices
• You have demonstrated experience coordinating and providing leadership across multiple business functions including customer service personnel, administration and financial administration
Additional Information:
Address:
- 1 English Permanent, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, Personnel Security Screening Requirement
Compensation Group:
Management Compensation Plan
Schedule:
6
Category:
Management and General
Posted on:
Wednesday, November 28, 2012
Note:
- Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
- T-MG-48568/12
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, December 12, 2012 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
