Client Services Representative

The Ministry of Attorney General, Court Services Division, Ottawa Courthouse, requires one bilingual individual to provide clerical, cashier and counter services for the efficient operation of a court office.

What can I expect to do in this role?

In this role you will:

- Receive/process and issue court documents at a public counter, ensuring accuracy and completeness of filings;
- Sign, seal, issue/process a variety of documents such as certificates & notice of applications;
- Respond to telephone/counter inquires;
- Provide information on status of cases and procedural instructions to clients, legal profession and other agencies;
- Prepare, issue and sign court orders for unrepresented litigants;
- Prepare release documents for in-custody clients;
- Receive/review court orders, process and return completed orders;
- Set dates/trial times;
- Prepare court lists for such as motions, case conferences and other related court events;
- Compose routine correspondence;
- Operate cash register;
- Collect all relevant fees, process payments and issue invoices;
- Prepare deposits;
- Input/update cases on Court Computerized Systems;
- Record statistical data;
- Maintain filing systems;
- Provide administrative/clerical support to the court office.

How do I qualify?

Mandatory

French Language skills at the Advanced Level (oral and written) are required.

Knowledge and Skill:

- Direct knowledge of the procedures, rules, acts, statutes, legislation and directives relevant to the Superior Court of Justice and Ontario
Court of Justice (Civil, Criminal);
- Direct knowledge of court practices/ procedures;
- Knowledge of office procedures/ practices to provide administrative/clerical support to the court office and maintain filing systems.
- Demonstrated organizational, analytical and interpersonal skills;
- Written/oral communication skills to respond to telephone/counter inquires and compose routine correspondence;
- Ability to use personal computer and related software such as MSWord/Excel and computerized systems (FRANK, ICON), keyboarding skills.
- Accuracy/attention to detail to record statistical data and prepare, issue and sign court orders for unrepresented litigants;
- Tact and discretion to deal effectively with the public, judiciary/legal profession to provide information on status of cases and procedural
instructions to clients, legal profession and other agencies;
- Ability to set priorities and complete work to strict deadlines;
- Ability to work independently and as a team player in a high volume environment;
- Knowledge of cash control practices; ability to handle cash and operate cash register; mathematical skills.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, January 24, 2013 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.