Competition Status: Posting Cancelled
Approximately 693 individuals applied for this opportunity.
Due to operational reasons the recruitment for this position has been cancelled.
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Thank you for your interest in the Ontario Public Service.
CLIENT SERVICES REPRESENTATIVE
Organization:
Ministry of the Attorney General
Division:
Court Services Division
Language of Position(s):
English
Job Code:
08OAD - Office Administration 08
Salary:
$22.45 - $26.09 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General, Superior Court of Justice & Ontario Court of Justice in Kitchener!
In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.
What can I expect to do in this role?
You will:
• receive, review, process and issue court documents at a public counter;
• prepare court documents in electronic format;
• respond to telephone/counter inquiries and provide information to clients, legal professionals, etc.;
• provide information and assistance regarding procedures for completing and filing forms according to local practices, policies and applicable rules;
• collect fees, process payments, and issue invoices;
• input/update cases on court computerized systems; and,
• maintain filing systems and provide administrative/clerical support.
How do I qualify?
Communication and Customer Service skills:
• You have demonstrated customer service, interpersonal and communication skills to assist a diverse clientele by explaining complex processes and working collaboratively with others;
• You have professionalism, tact, discretion and judgment to provide information to clients and legal professionals;
Administrative skills:
• You have demonstrated organizational and time management skills in order to meet deadlines and set priorities in a high pressure and fast paced environment;
• You value accuracy and attention to detail in your work;
• You have analytical skills to receive, record and schedule court documents at the public counter;
Knowledge:
• You have the ability to acquire and apply knowledge of court practices and procedures as well as relevant legislation;
• You have knowledge of personal computer software packages such as word processing, spreadsheet and database applications; and,
• You have knowledge of office administration and basic mathematical skills to collect fees and process payments.
Additional Information:
Address:
- 1 English Temporary, duration up to 5.5 months, 20 Weber St E, Kitchener, West Region, Canadian Police Information Centre (CPIC) Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Wednesday, December 19, 2012
Note:
- The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, January 7, 2013 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
