RESERVATIONS AND SALES CLERK-AMENDED

If you enjoy providing a high level of customer service in a team environment the Fort William Historical Park (FWHP) is seeking a motivated communicator to join their team to promote, sell and book FWHP programs to external organizations, groups and individuals.

JOB AD AMENDED: to include the CPIC check

What can I expect to do in this role?

In this role, you will:

• coordinate the group reservations and sales for corporate groups, tour operators and other educational, association and social groups
• provide administrative assistance in support of sales initiatives and monitor and maintain sales and sponsorship budgets
• research and identify potential sponsors, partners or alternative funding sources
• explain and sell sponsorship opportunities
• provide office administration support to the manager and department
• produce customized activity reports/graphics and coordinate the preparation and production of information packages and promotional materials
• provide technical services to support website, IT and telecommunications
• provide technical guidance to seasonal staff

How do I qualify?

Computer Skills and Technical Knowledge:

• You possess knowledge of and are proficient with computers and software such as word-processing, spreadsheet, presentation, graphics, database applications and web authoring and development tools.
• You are knowledgeable of and possess skills on how to use the Internet, Intranet, web site design and publishing standards and web conventions to ensure compliance with established practices.
• You are proficient with using, creating, implementing and updating creative graphics, web auditing/digital imaging/desktop publishing software, audio and video designs in-house, and can publish graphics and promotional materials.
• You have an understanding of corporate sponsorships, public relations and customer service delivery principles and practices.
• You have knowledge of internet/telephone sales techniques to process group reservations and sell sponsorship opportunities.

Communication and Customer Service Skills:

• You have proven interpersonal, communication, and customer service skills to respond to inquiries from external and internal clients, using tact and diplomacy.
• You are able to prepare correspondence, reports, presentations and promotional material.

Research, Analytical and Problem-Solving Skills:

• You can use your analytical skills to compile, assess and summarize data, produce statistical reports and provide results to management.
• You have evaluative skills to assess and maintain web site content and on line reservation and payment systems, and to identify and resolve discrepancies.

Administrative and Financial Reporting Skills:

• You have experience in providing administrative support and knowledge of office procedures and guidelines.
• You have experience in financial reporting, reconciliation and budgetary control.

Organizational and Planning Skills:

• You are able to organize, multi-task and prioritize and respond to fluctuating seasonal demands and increased visitor attendance.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, July 5, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.