Operations Manager

What can I expect to do in this role?

The Ministry of Community Safety and Correctional Services, Ontario Provincial Police, requires an individual to Manage, lead and act as the technical expert in operational administrative procedural functions that directly support frontline policing radio and telephone public safety systems, including managing personnel involved in the direct support of plans/programs and major projects within the Information Technology and Telecommunications Section for the Ontario Provincial Police (OPP). To provide management expertise and manage internal staff/teams of highly skilled telecommunications specialists. To provide input into section, budget and operational plans and to oversee the preparation of requests for proposals (RFPs). Represents the needs and interests of the OPP, both internally and externally, through liaison with senior management, other OPP bureaus, ministries, private partners and clients.

How do I qualify?

Mandatory

Ability to pass an OPP background security investigation.

Knowledge, Skills and Abilities

In-depth knowledge of OPP Provincial Communication Centres (PCC), Telephone and Mobile Radio Operations, the Ontario Provincial Police structure, procedures and knowledge of relevant Federal and Provincial legislation to provide leadership and advice on operational and administrative matters to the OPP, GMCB, front line members, PCC, all stakeholders and ministry partners.
Advanced knowledge of public safety telephone systems, including telephone PBX and VOIP systems, 911 and associated networks. Symposium call management networks and infrastructure, digital and analog radio networks and the history to date and of existing legacy radio networks.
Knowledge of and experience with all forms of structured cabling systems for the distribution of power, data and communications within the public safety communications centre environment.
Knowledge of a wide variety of server and client based applications related to the emergency dispatch and call taking operations.
Advanced knowledge of the OPP PCC operations and practical knowledge of police procedures, federal and provincial laws.
Advanced knowledge of public safety telecommunications equipment including functionality of equipment to respond to requests for information. Position requires understanding of government financial/procurement policies to prepare cost benefit analyses, assist in the preparation of RFPs, manage the ongoing operating budget for the radio, telephone and other telecommunication systems, complete relevant technology evaluations, negotiate with various vendors on cost/service delivery and participate in the acquisition of new products/enhancements.
Ability to manager, lead and coordinate multiple and competing priorities and mission critical projects with internal Section/Unit Managers, private sector partners and/or ministry partners or contracted services.
Knowledge of OPPA civilian and uniform Memoranda of Understanding and of senior OPP and government financial and management policies; OPP procedures and policy to provide advice, to effectively manage human resources issues and to manage the various projects. Research and analytical skills to investigate resources and extract, analyze, and interpret information.
Excellent Oral/written communication, consultation, presentation and advisory skills: to prepare communication material, business case reports and direction on operational and administrative issues to various levels of senior management and external agencies or ministries.
Interpersonal skills and knowledge of group dynamics to work cooperatively with managers, manage field staff, technical consultants/engineers, and GMCB partners and to tackle project problems, coach and provide consultative advice.
Broad knowledge of a range of communications options, techniques and ministry/government communications policies/procedures, and plain language principles in order to prepare news releases, memo, etc.
Planning, analytical and problem-solving skills to identify issues and able to evaluate and monitor results. Knowledge of a variety of computer programs such as MS Internet Explorer, MS PowerPoint, MS Word, MS Excel, MS Mail/Exchange to support administration of the public safety radio and prepare reports and communications material.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, March 13, 2014 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.