Competition Status: Position Filled
Fewer than thirty individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Supervisor, Communications Centre
Organization:
Ministry of Transportation
Division:
Provincial Highways Management
Language of Position(s):
Bilingual English/French
Job Code:
4A011 - Technical04
Salary:
$60,650.00 - $82,250.00 Per Year
Do you have what it takes to manage, plan and coordinate a Communication Centre (CommCentre) for traffic/incident monitoring and response functions within a region? Then, consider this exciting opportunity.
What can I expect to do in this role?
In this role, you will:
• manage, plan and coordinate Communication Centre (CommCentre) activities within a region by ensuring effective and efficient traffic monitoring of traffic management systems in a 24/7 operation in both English and French
• review and analyze operations issues/ problems, recommend approaches and ensures the most effective delivery methods with consideration to technical, operational, financial and human resources factors.
• supervise, schedule and provide staff with direction and training as required to meet day-to-day operational requirements.
• liaises with various CommCentre clients (e.g. other government jurisdictions, equipment providers, Emergency Response agencies, field operational and engineering office staff, citizens)
• respond to various enquiries
How do I qualify?
Mandatory
• Proficiency in English as well as in oral French at the advanced level
Technical Knowledge:
• You have knowledge of Fleetnet radio operation procedures, freeway operations, traffic management and advanced traffic management systems (ATMS)/ practices and CommCentre systems
• You have knowledge of operating and programming various computer based systems (e.g.logging recorder, FTMS switching system and camera system, RCWIS system, Changeable Message signs, Mitel Mail and Newpoint System)
• You can apply commuter software to respond to enquiries, operate CommCentre equipment
• You have the ability to interpret and apply various acts, regulations and guidelines related to traffic management and operations to provide guidance to staff
Communication, Consultation, Persuasion and Relationship-Building Skills:
• You are able to use your communication skills to answer calls, resolve complex issues, and conduct meetings; written communication to produce reports and make recommendations
• You have consultation skills to respond and give advice to Emergency Services, external stakeholders, ministry internal departments on ATMS and systems
• You have persuasion skills to ensure that service providers comply with established contracts, maintenance agreements
• You are able to build linkages with different stakeholders
Group Leadership Skills:
• You have leadership, planning and supervisory to provide technical direction/ guidance to staff and coordinate/ manage a 24/7 shift operation, ensuring efficient service to internal/ external stakeholders
Analytical and Problem-Solving Skills:
• You are able to identify and research issues related to road closure reporting and making recommendations
• You can investigate Freeway Traffic Management Systems (FTMS) system malfunctions, to prioritize issues and bring them to management's attention as required for resolution
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 3767 Hwy 69 S, Sudbury, North Region
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Schedule:
6
Category:
Information Technology
Posted on:
Tuesday, June 3, 2014
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, June 17, 2014 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
