Be the first point of connection.Join the Deputy Minister's Office and help create a professional, welcoming experience while supporting the smooth operation of a dynamic, high-profile environment.
About the job
The Deputy Minister's Office (DMO) provides leadership and coordination across the
Ministry of Children, Community and Social Services (MCCSS). MCCSS works to improve outcomes for children, youth, families, and individuals who need support, including those living in poverty, people with disabilities, and survivors of violence.
As Receptionist, you'll play a key role in ensuring the DMO runs smoothly. You'll manage inquiries, assist with administrative and front-desk support, and will serve as a first point of contact for the Ministry in a fast-paced setting where professionalism and discretion are essential.
You will:
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Be the first point of contact: Answer calls, greet visitors, and direct inquiries for the Deputy Minister's and Minister's Offices.
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Handle inquiries with care: Respond to questions and manage sensitive or urgent situations calmly and professionally.
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Keep the office running smoothly: Maintain contact lists, manuals, and meeting room schedules, and ensure deliveries and supplies are handled promptly.
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Support executive operations: Assist with technology for meetings, help with ministry-wide projects and events, and provide backup to administrative staff.
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Stay organized: Record accurate messages, track caller history, and maintain electronic files.
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Protect privacy and security: Follow confidentiality standards and alert security when necessary.
This role is just the beginning! Explore the
Administrative Pathway to understand how you can grow and thrive in the Ontario Public Service.
What you bring to the team
Mandatory requirements
You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Communication and interpersonal skills
You can:
• communicate clearly and respectfully with callers, visitors, and staff
• listen actively and respond with empathy to sensitive inquiries
• share accurate information when taking messages or providing directions
• stay calm and professional under pressure while delivering friendly, helpful service
Judgment and problem-solving skills
You can:
• assess the urgency and nature of calls or inquiries and decide on the best next step
• use discretion when handling sensitive information or situations
• apply sound judgment to resolve issues effectively and involve the right people when needed
• use analytical and problem solving skills to respond to inquiries and refer to the appropriate program area
Organization and time management skills
You can:
• prioritize multiple tasks and manage competing deadlines effectively
• keep records, schedules, and contact lists organized and up to date
• coordinate deliveries and office logistics promptly and efficiently
Technology and adaptability
You can:
• use common office software and scheduling tools confidently
• operate office equipment and assist with technology for meetings
• learn and adapt quickly to new tools and processes in a fast-paced environment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.
We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment