Step into a role where your customer service skills make a real difference—one call, one email, one inquiry at a time!
We offer:Job shadowing and close mentorship supports to assist you in being successful in the role.
Learn more about the
environmental permissions - that you will support.
About the job
In this role you will:
• answer questions about environmental assessments permissions including approvals, registrations and pesticides licensing
• handle incoming and outgoing emails and correspondence
• create guidance material for internal and external client groups
• support the administration of the pesticide licensing program
• protect private information and follow privacy laws
What you bring to the team
Mandatory requirements
• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
We believe exceptional client service must have:
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Customer focus to provide optimum service, explain information, deliver simple presentations to meet customer needs every time
•
Thinking skills to probe for information, apply relevant sections of the Freedom of Information and Privacy Protection legislation, environmental legislation (e.g. Environmental Protection Act, Ontario Water Resources Act, Environmental Assessment Act, Environmental Bill of Rights, Pesticides Act) and related policies, guidelines and take appropriate actions
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Patience to listen and understand the client situation and/or requests for information that are sensitive in nature
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Effective communication to explain guidelines and procedures clearly and respond to emails and routine correspondence concisely
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Computer proficiency and ability to use Microsoft Office Suite applications, database systems and records management practices for computerized and hard copy record keeping
•
Team collaboration to work well with colleagues in a team environment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services