Talent Pool - Customer Service Clerk - Unilingual and Bilingual (English/French)

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Build Your Career in Ontario's Mining Sector!
Join the Ministry of Energy and Mines as a Customer Service Clerk—a key starting point for growth. In this role, you'll answer inquiries, provide program information, and support the administration of Ontario's Mining Act. This is a foundational position with opportunities for upward mobility, giving you the chance to learn and advance within the Mines and Minerals Division. If you're organized, client-focused, and ready to start a rewarding career, apply today!

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About the job

As a Customer Service Clerk, you'll play a key role in supporting Ontario's mining sector by providing excellent service and ensuring smooth processes under the Mining Act. Your responsibilities include:

• Responding to inquiries by phone, email, and in person, offering clear guidance on mining lands, claims, and Mining Lands Administration System (MLAS) processes.
• Assisting clients and professionals with technical support in the MLAS and explaining access requirements.
• Processing transactions and payments, ensuring accuracy and compliance with ministry policies.
• Maintaining records and databases, performing data entry from time-sensitive documents, and verifying information for licenses and certificates.
• Managing reception and mail services, handling incoming correspondence, and directing inquiries appropriately.
• Providing administrative support, including preparing correspondence, filing documents, and assisting with month-end reconciliations.
• Collaborating with team members to ensure quality control for documents filed under the Mining Act and supporting office operations.

This foundational role offers hands-on experience, upward mobility, and the chance to build a rewarding career in a dynamic industry.

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What you bring to the team

Mandatory Requirement (For the Bilingual Positions):

• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Interpersonal Skills:

• You have good customer service skills to provide courteous and friendly service to internal staff and external clients.
• You have demonstrated communication and interpersonal skills to interact tactfully and diplomatically with staff and client in sometimes contentious situations.

Analytical and Problem-Solving Skills:

• You have analytical and problem-solving skills to retrieve information, identify and resolve issues and discrepancies.
• You have the ability to determine the nature of client requests/inquiries over the counter, mail or telephone and refer clients to the appropriate staff member.
• You have the ability to obtain, interpret and apply knowledge of land tenure information and the Mining Act, to process documents and respond to related general inquiries.

Office Administration Skills:

• You can apply office administrative practices and quality standards to provide a wide range of office support services.
• You can operate office equipment (e.g. fax machines, photocopiers, microfiche, etc.) to copy materials and transmit correspondence.
• You are proficient with computer systems and a variety of software packages such as word-processing, spreadsheet, Internet/Intranet, email and knowledge of data entry and database systems to enter and retrieve data.
• Familiar with equipment for taking payment in cash, debit or credit.

Organizational and Time-Management Skills:

• You have solid organizational and time management skills to follow up on incomplete time-sensitive documents.
• You have the demonstrated ability to work independently and in a team environment.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more

Our comprehensive compensation and benefits package includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

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Additional information:

Note:

• This ad is also available in French.
• The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
• N-MN-203690/23(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.