Join a Team That Values Integrity and Service!The Office of the Public Guardian and Trustee is seeking four customer focused individuals to provide administrative support in managing the financial affairs of vulnerable clients.
If you want to be part of a team that safeguards the interests of those who need it most, while building strong relationships with clients, caregivers, and professionals, we want to hear from you.
Who we are:The Office of the Public Guardian and Trustee (OPGT) is responsible for representing and protecting the property and personal interests of mentally incapable adults who have no one else to help them, investigating allegations of abuse of mentally incapable adults, protecting the public's interest in charities, searching for heirs, investing perpetual care funds and dealing with escheated personal property.
Positions Available:
• 2 temporary positions for 12 months with possible extension located at 595 Bay Street, Toronto, Ontario
• 2 temporary positions, 12 months and 9 months, both with possible extensions located at 119 King Street West, Hamilton, Ontario
About the job
As a Client Representative Assistant, you'll manage inquiries, financial processes, and critical documentation that directly impacts client care. In this dynamic role, you will:
• respond to inquiries from clients, care-givers, health-care professionals, legal professionals, financial institutions, creditors and relatives of clients
• create/review/update/adjust/edit and initiate online recurring entries to ensure payments and allowances from various government benefit programs
• determine priorities, resolve concerns and coordinate resolutions
• provide financial analysis by reconciling invoices and correcting discrepancies
• perform administrative functions such as distributing incoming/outgoing mail, assisting with reception duties and maintaining office equipment
What you bring to the team
Technical knowledge:
• you can interpret and apply legislation, regulations and policies (i.e. Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance and Unemployment insurance) as it relates to role of the Office of the Public Guardian and Trustee
• you demonstrate arithmetic skills to review financial situations of clients, prepare cash disbursements for expenses, reconcile invoices and place cash reserves on accounts
• you are proficient with computers and software applications such as word processing, spreadsheet, electronic mail, internet and operating database systems
Problem solving and organizational skills:
• you are able to work effectively with a diverse vulnerable client group, and apply processes and procedures
• your problem solving skills allow you to determine appropriate administrative procedures and processes when preparing documents and responding to inquiries
• you demonstrate initiative to work independently and as part of a team
• your organizational and analytical skills enable you to multi-task in high demand work environment while meeting strict deadlines
Communication skills:
• you have proven oral and written communication and interpersonal skills to respond tactfully and diplomatically to inquiries, and correspond with clients, team members, care-givers, health care and legal professionals, financial institutions, creditors and relatives
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services