Shape the Future of Emergency Health ServicesAre you passionate about making a real difference in people's lives during their most critical moments? Join our team as a Senior Product Manager and lead innovative digital solutions that strengthen Ontario's emergency health system. Your work will help ensure families and patients receive timely ambulance care, improve 9-1-1 response coordination, and empower first responders with accurate, data-driven tools.
In this role, you'll manage multiple high-impact projects simultaneously, with a strong focus on leveraging data and technology to drive improvements in emergency health oversight and communication. From enhancing ambulance dispatch systems to streamlining secure data transfer, your leadership will directly contribute to saving lives and supporting communities across the province.
About Us:The Health Services I&IT Cluster delivers innovative technology solutions that drive business transformation and critical infrastructure projects across the health sector. We play a key role in advancing a common IT framework for government and supporting emergency health operations.
The Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) provides mission-critical technologies for 911 ambulance communications, emergency health oversight, and secure data transfer. We work closely with dispatch centers, paramedic services, hospitals, and other first responders to ensure seamless emergency communication and implement best-in-class technologies for timely, accurate response.
About the job
As the Senior Product Manager in the
Emergency Health I&IT Solutions & Technology Management Branch, you will:
• understand the needs and challenges of Ontarians accessing medical 9-1-1 services.
• advocate for 9-1-1 patients, communication officers, and service providers to develop effective solutions.
• collaborate with UX teams, developers, and vendors to deliver high-quality, iterative products.
• lead products from concept to release, ensuring smooth operations and continuous improvement.
• develop a product roadmap based on expert advice, research, and data analysis.
• build strong relationships with partners to create valuable, usable, and feasible products.
What you bring to the team
Product management
You are skilled in:
• crafting a digital product vision and strategy, leading multi-disciplinary teams from concept to launch using agile methods.
• collaborating with teams to turn the product vision into actionable backlogs, ensuring smooth and continuous delivery.
• working with mature vendor products, driving enhancements through iterative improvements.
• applying agile and project management principles to guide projects effectively.
• overseeing large-scale transformation projects with a focus on achieving product and service goals through measurable metrics.
Project and digital expertise
You are skilled in:
• understanding the emergency health digital market, including technology, platforms, and trends, to identify new opportunities.
• researching industry best practices to support implementation strategies.
• applying technology and market trends to your work.
• transforming user research and feedback into better user experiences.
Analyzing and problem-solving skills
You are a problem-solver who:
• develops program evaluation frameworks and conducts statistical analyses to measure the success and sustainability of initiatives.
• identifies impacts and makes recommendations based on findings.
• assesses changes in policies, technology, and services to pinpoint business process needs, issues, opportunities, risks, and solutions.
Leadership and communication skills
You are a collaborative leader who:
• communicates in team discussions and documents work clearly.
• builds and maintains strong relationships with stakeholders.
• facilitates interviews to understand business needs and participates in project committees.
• persuades stakeholders to adopt new business processes.
• guides and supports team members through training and mentoring.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
Our comprehensive compensation and benefits package includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services