Support Ontario's Death Investigation System Through Skilled Administrative Leadership
Bring your organizational expertise, attention to detail, and commitment to public service to this vital administrative role in the Office of the Chief Coroner. As a key member of the Regional Coroner's Support Unit (RCSU), you will help ensure the effective delivery of Ontario's death investigation processes by supporting coroners, families, and partners across the province.
This work involves supporting individuals during some of the hardest moments of their lives, while also handling confidential, , and sensitive information with care. If you have proven administrative skills and the emotional resilience to work with families experiencing loss, you will find this role both impactful and rewarding.
About the job
Your work will require balancing administrative precision with emotional sensitivity as you communicate with grieving families, coroners, and partners across the system. Working closely with other subject matter experts, you can expect the typical day to include things like:
• Coordinating and managing administrative components of case files related to death investigations, including materials that may be graphic or sensitive in nature.
• Interacting regularly with grieving families, providing clear explanations of processes with empathy, compassion, and patience.
• Receiving, preparing, and reviewing sensitive and confidential documents.
• Tracking and reconciling invoices, supporting procurement activities, and ordering office supplies.
• Managing electronic and paper correspondence, maintaining bring-forward systems, and ensuring accurate information flow using the provincial case management system.
• Liaising with internal and external partners, including regional coroner offices.
• Scheduling meetings, appointments, and events on behalf of the Regional Supervising Coroner (RSC).
• Supporting recurring processes such as recruitment of coroners and related administrative procedures.
What you bring to the team
Financial and Administrative Knowledge and Skills
You have:
• office administrative skills to provide executive level administrative support and services
• experience with financial, procurement and related administrative policies, procedures and guidelines and the purchasing supplies and equipment.
• experience reviewing and reconciling invoices/statements.
You can learn and apply knowledge of relevant legislation and policies to provide detailed responses to inquiries and assist in the administration of the Anatomy Act and the Coroners Act.
Communication and Interpersonal Skills
You have:
• active listening skills as well as patience, empathy, and tact to communicate with bereaved individuals.
• proven customer service skills to provide professional, tactful and responsive service to both internal and external clients.
• interpersonal skills to develop and maintain effective working relationships with internal and external stakeholders.
• experience preparing and proofreading various documents.
• experience with medical and legal terminology.
Organizational and Information Management Skills
You have:
• ability to prioritize effectively in a fast-paced environment with competing demands.
• knowledge and experience with information and records management practices.
• experience using bring forward systems and can create systems to optimize organization of case related materials.
• experience coordinating meetings and managing logistical requirements.
Judgement and Analytical Skills
You have:
• understanding of privacy and security principles and practices, including the Freedom of Information and Protection of Privacy Act (FIPPA).
• ability to work with discretion, political acuity, and independence.
• judgement skills to screen callers/contacts and provide only appropriate information.
• analytical and problem-solving skills to identify, assess and resolve issues within scope while referring out of scope issues to the appropriate person.
Computer Skills
You have:
• proficiency with MS Office applications (Word, Outlook, Excel, Teams etc.,) and Adobe Pro and can create reports, forms, correspondence, presentations, charts, tables and other documents.
• experience using case management/information systems and can learn new systems quickly.
• accurate keyboarding skills.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
We are a collaborative and supportive team who make direct and meaningful differences to the health and safety of the public. Your work will directly support the province's death investigation system and help ensure high-quality public service.
The Ontario Public Service is one of Ontario's largest employers. Employees work for various ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
In addition to your base salary, as a fixed-term, employee your total compensation package will include:
• pay in lieu of benefits (6% of gross pay), pay in lieu of statutory holidays (5% of gross pay), and pay in lieu of vacation (4% of gross pay)
• optional enrolment in a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• optional enrolment in employee-paid group health, dental, life and disability benefits
• an Employee and Family Assistance Program, which provides confidential assistance through the challenges of life
• Inclusive Counselling Services, which provides confidential mental health support from professionals belonging to diverse communities