Records Supervisor

---

Join the team at Toronto East Detention Centre as a Records Supervisor and play a vital role in maintaining the integrity and security of institutional records. This position offers a unique opportunity to contribute to the smooth operation of a correctional facility by overseeing record-keeping systems, ensuring compliance with policies, and supporting staff. If you're detail-oriented, organized, and ready to make a meaningful impact in public service, we encourage you to apply.

---

About the job

As a Records Supervisor, you'll play an important role in providing leadership and supervision to the records department. You will:
• Ensure accurate interpretation and application of policies and procedures
• Mitigate legal liability and risk
• Ensure compliance with legislation and directives
• Coordinate training and orientation of staff
• Review and recommend changes to existing procedures and legislation

---

What you bring to the team

Specialized Knowledge and Skills:

• You comprehend sentencing laws, legal documents, and how they impact records and operations.
• You can interpret and apply policies and regulations to ensure legal compliance
• You comprehend privacy laws and how to protect and handle delicate information
• You have math skills to guide staff in calculating and reconciling complex sentence, fines, and bail calculations

Leadership Skills

• You can manage and supervise staff, including assigning and managing workloads
• You can train, coach and provide performance feedback to staff for development
• You can manage staff and maintain service standards during high-demand periods
• You promote a respectful, inclusive, and productive work environment

Reasoning, and Problem-Solving Skills:

• You can identify and resolve mistakes in records quickly and accurately
• You can assess risk and make sound judgments in high-pressure or urgent situations
• You can review data to suggest improvements to how things are done
• You can solve problems with systems or processes that could impact legal compliance

Communication and Interpersonal Skills:

• You can speak and write clearly and professionally
• You can handle complaints and sensitive issues with tact and professionalism
• You can build and foster respectful relationships with staff, inmates and external partners.

Computer Skills:

• You are proficient with various computer software applications (i.e. MS Office)
• You are proficient with computerized records management systems.

---

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

---

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

---

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

---

Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-CL-240605/26

---

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.