Business Analyst

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Please note that this position will be required to report to and work from the physical work location at 49 Place D'Armes in Kingston, ON 5 days per week.

The Claims Services Branch (CSB) in the Ministry of Health supports the timely and accurate delivery of health claims services to health care providers and members of the public. At CSB, you'll be part of a fast-paced, collaborative, client-focused team that plays a key role in supporting a sustainable, publicly-funded health care system.

As a Business Analyst in the Analysis and Resolution within CSB, you'll be on a team of analysts with a wide range of subject matter expertise that provide support to internal and external clients for inquiries, incidents and systems changes in relation to the Ontario Health Insurance Plan (OHIP) and related programs. The team is responsible for:
• Coordinating changes to the OHIP claims payment system and other ministry systems
• Resolving incidents with ministry systems in a timely manner
• Responding to a high volume of escalated inquiries from health care providers, billing agents, software vendors and members of the public
• Preparing internal and external communications in support of system and program changes

If you are a self-motivated problem solver, with the ability to deliver quality research and analysis, and work effectively both independently and as part of a larger team, we invite you to apply for this exciting opportunity to contribute to the Ministry of Health.

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About the job

In this role, you will:
• Perform data analysis and research to support resolution of system and payment incidents, complex health care provider inquiries, and business solution requirements and responses for implementations
• Assist in the development, review and verification of business testing scenarios
• Track issues/incidents using a problem tracking system to ensure performance metrics are obtained
• Prepare production alerts, incident work plans and impact/risk analysis for incidents, implementations and inquiries
• Work co-operatively within a team by participating in meetings and committees, sharing information, and discussing findings and recommendations on new or revised programs and processes

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What you bring to the team

Research, Analytical and Problem-Solving Skills

You have:
• Research, analytical and quantitative skills to identify, gather, analyze and evaluate system and business needs
• Demonstrated problem solving skills to analyze incidents, implementations and inquiries; define impacts and risks of incidents, implementations and inquiries; and apply reasoning and negotiating skills to develop solutions

Communication, Consultation and Interpersonal Skills

You have:
• Demonstrated oral communication skills to present options and discuss issues with internal and external clients, liaise with other work units, and explain technical information to health care providers and vendors
• Demonstrated written communication skills to prepare documents and briefing materials in a concise, complete and logical format
• Interpersonal skills to interact with peers and supervisors effectively in a team environment

Organizational and Time Management Skills

• Your organizational and time management skills enable you to organize workload priorities and timelines to balance a number of assignments

Computer Skills

You have:
• Knowledge of computer software (e.g. Excel) to design, develop and produce financial, statistical and other reports
• Ability to interpret Ministry payment programs and business rules for systems such as the Registered Persons Database, Corporate Provider Database, Claims History Database, and Medical Claims Payment System
• Knowledge and experience using tracking applications such as Remedy

Technical Knowledge

You can:
• Interpret legislation such as the Health Insurance Act, Freedom of Information and Protection of Privacy Act and other related government programs
• Interpret policies and directives and synthesize the information to make complex direction easily understandable to clients

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-HL-241529/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.