Systems Administrator

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Help maintain the critical systems that support Ontario's justice system!

Join Justice Technology Services, Service Management Branch, and help us deliver reliable, secure, and responsive IT services that support Ontario's justice system. Your leadership in systems and server administration will play a key role in maintaining critical infrastructure, improving service delivery, and ensuring operational excellence across the province.

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About the job

As part of our team, you will:

• provide specialized technical leadership and coordination for JTS's enterprise, mid-range, and general purpose / utility network servers
• provide ongoing client service in systems administration, manage stakeholder relations, and support users though change initiatives and long-term solutions
• lead the evaluation and reporting of multiple concurrent or sequential projects, offering expert technical guidance, instruction, and recommendations to management
• develop and monitor performance metrics to detect and correct server or storage performance deficiencies
• troubleshoot and resolve complex hardware and software problems

Note: This position may require occasional travel within the region, including to the Guelph Data Centre (GDC) located at 1000 Southgate Drive, Guelph.

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What you bring to the team

Technical expertise

You have:
• experience working across a range of operating systems, application software, networks, and other technology environments, and can provide consultation and guidance in these areas
• experience with technologies such as VMware, Hyper-V, Linux, Active Directory, DNS, Group Policy, Sites and Services, Account Administration, Logon Scripts, TLS Certificates, and PKI
• experience with infrastructure components such as SAN/virtual server architecture, network security (firewalls, switches), appliance hardware (load balancers, monitoring tools), and backup strategies
• knowledge of systems analysis and design frameworks, along with a thorough understanding of technology platforms, including mainframe, client-server, and web-based technologies
• the ability to work with operating systems, storage solutions, and service monitoring tools
• knowledge of computer hardware

Client services

You can:
• provide Tier 3 support by diagnosing and resolving complex incidents and problems for clients
• support enterprise-level applications that rely on common middleware technologies
• troubleshoot system issues and collaborate with clients and stakeholders to identify and implement effective solutions

Problem-solving and analytical skills

You can:
• troubleshoot a wide range of operational and technical issues
• conduct assessments and evaluations to ensure client needs are met and issues are resolved
• use sound judgement to prioritize tasks and meet deadlines

Communication and interpersonal skills

You can:
• communicate effectively and present clear recommendations to senior management
• work independently or collaboratively to provide instructions and solutions to a wide range of clients and stakeholders
• prepare reports, policies, and procedures that support operational and strategic goals

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more

Our comprehensive compensation and benefits package includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• C-MG-242093/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.