Lead Meaningful Change for Children, Youth, and FamiliesAre you a strategic, people-centered leader who cares deeply about improving services for vulnerable children and youth? We're looking for a Program Support Manager who can guide high-quality program delivery, support clinical excellence, and help shape services across Ontario.
This role is ideal for someone who brings both clinical expertise and leadership experience, and who thrives in a fast-moving, community-focused environment.
About the DivisionThe Child and Parent Resource Institute (CPRI) provides highly specialized trauma-informed mental health and developmental services through assessment, consultation, treatment, research, and education. We partner closely with community agencies to meet the unique needs of each child and family.
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here to learn more about the Child and Parent Resource Institute.
The Ontario Public Service: Strengthening Ontario, Together.A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.
Why Your Leadership Belongs Here• Purpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province, every day.
• A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
• A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
• Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being, plus meaningful recognition for your contributions.
About the job
We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.
As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.
You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.
Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:
• Deliver evidence-based, trauma-informed services that improve outcomes for children, youth, and families.
• Strengthen program quality and consistency by aligning service delivery with provincial priorities, emerging trends, and best practices.
• Foster an inclusive, antiracist, accessible, and engaged workplace where multidisciplinary teams can perform at their best.
• Build strong partnerships with community providers and stakeholders to enhance service pathways and support system-wide impact.
• Provide strategic insights and clear reporting to senior leadership to inform decisions and address program needs.
• Ensure operational excellence through effective planning, legislative compliance, and responsive management of complex service-delivery challenges.
Ready to Make an Impact?In this role, you will strengthen the services that children, youth, and families depend on across Ontario. Your leadership will help ensure that young people with complex mental health and developmental needs receive timely, trauma-informed, and evidence-based care. By supporting frontline teams, improving program consistency, and fostering strong community partnerships, you will make it easier for families to access the right supports at the right time. Your work will advance equity, safety, and inclusion in publicly funded services, directly contributing to better outcomes for children and building stronger, healthier communities across the province.
What you bring to the team
Leadership
• Program Delivery: Experience delivering programs in alignment with legislation, regulations, and ministry policies.
• Operational Planning: Ability to set goals, develop operational plans, and manage day to day operations.
• Inclusive Team Leadership: Skilled in leading diverse teams, communicating expectations, and fostering engagement.
• People Management: Experience with staffing processes, training, performance management, and employee relations.
• Change Leadership: Comfortable leading teams through change, shifting priorities, and evolving organizational needs.
Project Management Expertise
• Project Methodology: Strong knowledge of project management methods, processes, and tools.
• MultiProject Coordination: Experience leading and coordinating multiple projects at the same time.
• Strategic Advisory: Ability to advise senior leaders and regional partners on project status, risks, and impacts.
• Integrated Planning: Skilled in incorporating funding requirements, technical considerations, and operational needs into project plans.
Technical Knowledge
• Policy & Legislative Expertise: Understanding of ministry policies, service models, and key legislation (e.g., OHSA, CYFSA).
• Operational & HR Knowledge: Experience with HR practices, financial management, and operational procedures.
• Health & Safety Competence: Knowledge of health and safety standards, risk assessments, and emergency planning.
• Clinical & Specialized Services Expertise: Knowledge of children's treatment centres, mental health services, developmental services, special needs programming, and clinical service delivery models.
Communication & Interpersonal Skills
• Relationship Building: Ability to build strong, trusting relationships with partners, service providers, and community groups.
• Executive Communication: Skilled at preparing briefings, reports, and recommendations for senior leadership.
• Collaboration & Conflict Resolution: Strong negotiation, problemsolving, and consensusbuilding skills.
• Clear, Supportive Communication: Communicates expectations and information clearly with staff and stakeholders.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Think this role could be right for you?We're here to support you every step of the way. These short videos can help you feel confident and prepared:
• Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
• Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage.
Take a few minutes to explore these resources. They're designed to set you up for success.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: