The job is classified at the Individual Contributor 09 level and the salary range is $82,228 - $121,155.
The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA). Under these acts, the Information and Privacy Commissioner, Tribunal Services Division: resolves access to information appeals and complaints when government, health care practitioners/organizations and service providers refuse to grant requests for access or correction; and investigates complaints with respect to the privacy of personal information and personal health information held by government, service providers and health care practitioners/ organizations.
About the job
As a Mediator you will:
•Mediate appeals primarily under FIPPA and MFIPPA.
•Explain the operation of these acts to appellants, and the purpose and process of mediation.
•Investigate the circumstances and gather facts surrounding appeals.
•Attempt to resolve appeals through mediation by ascertaining positions of the parties, investigating means of settlement and determining mediation strategies and approaches.
•Interpret a broad range of legislation to analyze and determine their applicability to access and correction rights under these acts.
•Conduct research, analyzing past precedents, and where possible, providing parties with advisory opinions on the likely outcome of the appeal.
•Complete all required documentation on the case management system and issue Mediator's Reports.
•Improve customer service through participation in institution relations and appellant relations programs.
•Manage a caseload of appeal files and work within mediation timelines.
•In limited instances, act as a delegated decision maker under FIPPA and MIFIPPA, conducting research, analyzing past precedents, and issuing final written decisions with reasons for all cases that do not settle.
What you bring to the team
Mediation Knowledge
•Post-secondary education in a related field, or an equivalent combination of education and experience. Understanding of administrative law concepts.
•Understanding of the provisions and the operation of FIPPA, MFIPPA, PHIPA, and CYFSA.
•Proven mediation experience and a strong customer service and resolution-oriented approach to conflict situations.
Interpersonal and Relationship Management Skills
•Ability to establish effective working relationships with employees, management and with both internal and external clients.
•Ability to work both independently as well as act as an effective team member.
Analytical, Research and Project Management Experience
•Well-developed analytical/problem solving skills.
•Ability to plan and conduct extensive research and prepare written evaluations and recommendations. You can identify risks and barriers to mediation decisions.
Communication and Presentation Skills
•You have well-developed oral communication skills to respond to issues, provide recommendations.
•You have strong written communication skills to prepare reports and promote initiatives to internal and external stakeholders.
•You have experience using standard computer software applications (e.g., word processing, spreadsheet) to research and prepare materials.
Asset Qualifications
•Having the ability to communicate (orally and in writing) in French is an asset.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
What's in it for you?
• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan (for permanent role and optional for temporary roles)
• Comprehensive Health Plan, and Life and Disability Insurance (for permanent role)
• Maternity and parental leave top-up benefits (for permanent role)