Business Solutions Coordinator

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Are you passionate about providing technology operations support and contributing to a variety of projects? Would you like to work in a dynamic agency alongside an agile team of professionals who value teamwork, collaboration, and the delivery of high-quality solutions? If so, consider joining our team at the Ontario Land Tribunals (OLT).

About Us
The Ontario Land Tribunal (OLT) hears and adjudicates matters related to land use planning, environmental and natural features, heritage protection, land valuation, land compensation, municipal finance, and related matters.
The Business Solutions team plays a key role in supporting the Tribunal's mandate by delivering reliable and timely operations support and advancing digital modernization projects. We foster a collaborative, inclusive environment where continuous learning, innovation, and improvement are part of how we work every day.

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About the job

In this role you will:
• provide technical and functional support for business applications, systems, and tools
• troubleshoot, analyse, and resolve system and application issues, ensuring timely resolution
• lead and coordinate multiple solution initiatives
• develop and deliver training, guidance, and user support manual for new and enhanced systems and business processes.
• design, develop, and maintain templates, technical documentation, operational manuals, and standard procedures
• monitor system performance and user feedback to identify opportunities for continuous improvement and optimization
• prepare reports, presentations, options, and recommendations to support decision making

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What you bring to the team

Technical Skills:

You have:
• knowledge of operations support principles, including diagnosing and troubleshooting technical issues, and providing clear, structured, step-by-step resolutions to end users
• experience working with a range of business applications, programming languages, and tools, with the ability to quickly learn and adapt to new technologies
• understanding of system development lifecycle (SDLC) methodologies, including requirements analysis, solution design, development, testing, and deployment
• ability to document technical processes, issues, and resolutions in a clear and organized manner

Analytical and Problem Solving Skills:

You can:
• analyse complex business and technical issues, identify root causes, and develop practical, effective resolutions
• assess information, evaluate options, and make sound recommendations
• manage multiple issues and priorities, applying judgment to determine urgency and appropriate course of action

Interpersonal and Teamwork Skills

You can:
• establish and maintain effective working relationships with business clients, technical team and external partners
• participate and contribute to working groups
• understand stakeholder needs, and respond with professionalism, tact, and sound judgment

Planning and Organizational Skills

You can:
• plan, organize, and manage multiple tasks with competing deadlines
• lead and coordinate projects from concept through completion
• respond to changing priorities, effectively manage workload pressures, and adjust plans to meet evolving operational and project demands

Communication Skills

You can:
• prepare and present various documents, including presentations, reports and summaries using standard computer software
• clearly and concisely communicate technical information to non-technical team
• build working relationships across teams and organizations

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-AG-243823/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.