Are you a client service professional who has oral French language skills?The Ontario Labour Relations Board (OLRB) seeks a client service professional to provide administrative support and information services in English and French to the general public and parties to cases before the OLRB, the Pay Equity Hearings Tribunal and related adjudicative agencies.
About the job
As part of the OLRB's client service network, you will:
• answer and direct large volume of multi-line telephone calls to the OLRB and related agencies
• provide specific case related information
• process and track payments
• compile statistics
What you bring to the team
Mandatory requirements
• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Communication skills:
• You have strong communication and interpersonal skills to explain procedures clearly and to properly direct clients using tact, diplomacy and professionalism.
• You are able to ensure sensitivity regarding security and confidentiality requirements when discussing and releasing information.
Technical knowledge:
• You have knowledge of personal computers and related business operation applications such as MS Office, point-of-sale (POS) terminal, multi-line and case management systems.
Other essential skills:
• You have strong analytical skills to probe for information and assist callers.
• You are able to interpret and apply operating guidelines.
• You have strong organizational and time management skills.
• You are able to manage conflicting demands and a large volume of calls.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services