Bring your excellent customer service skills to the Ministry of the Solicitor General, where you will provide a wide variety of reception and clerical support services.
The Toronto South Detention Centre is a maximum-security correctional facility for adult male inmates located in
Etobicoke (Toronto, Ontario). It is the second-largest correctional facility in Canada.
*PLEASE NOTE*
This position will be assigned shifts within the reception hours of operation, which is 7:30am to 9:00pm, 7 days a week (including statutory holidays) and will require you to work onsite for all scheduled shifts.
As this is a frontline essential position, your physical presence at the office is crucial to this role. This position is mandatory onsite at the Toronto South Detention Centre.
About the job
• Screen and direct multiple-line telephone switchboard calls to the appropriate staff
• Schedule, coordinate and administer visits
• Receive visitors and verify identification
• Process incoming and outgoing mail
• Compose a variety of documents and correspondence (e.g., letters, forms, memos, reports, etc.)
• File and maintain ongoing inventory, and order stationery as required
What you bring to the team
Customer Service, Interpersonal, and Communication Skills
• you are able to communicate clearly and provide excellent customer service when handling calls;
• you have demonstrated professionalism, tact, and courtesy when responding to callers, visitors, and staff
Office Administration Skills
• you have demonstrated experience using a multi-line switchboard as well as providing reception services;
• you have used general office practices and procedures when providing clerical support services;
• you have an understanding of legislation related to the release/confidentiality of information;
• you have an understanding and are able to follow relevant Canada Post regulations and mail/courier procedures to process mail
Computer Skills
• you are proficient with word processing, spreadsheet, and email software and applications to prepare a variety of correspondence and reports
• you have keyboarding skills to type and/or compose documents
Analytical and Problem Solving Skills
• you can determine the correct destination of incorrectly addressed mail;
• you are able to prioritize incoming calls and recognize and act upon unusual calls;
• you can deal with challenging callers and know when to refer the caller to appropriate staff
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.
We offer:
• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• A comprehensive compensation and benefits package
• Base salary that aligns to market trends with performance-based pay and scheduled salary progression
• Tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• A modern, friendly and accessible physical work environment