Client Services Representative

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Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General in Toronto. In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.

Court Services Division is committed to a diverse, respectful and professional workplace that reflects OPS values.

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About the job

You will:
• receive, review, process and issue court documents at a busy public counter
• respond to telephone/counter inquiries and provide information to clients and legal professionals
• provide information and assistance regarding procedures for completing and filing forms according to practices, policies and applicable rules
• collect fees, process payments, and issue invoices
• input/update cases on court computerized systems
• maintain filing systems and provide administrative/clerical support

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What you bring to the team

Administrative, mathematical and organizational skills

• You have knowledge of office administration procedures to provide administrative, financial and clerical support (e.g. filing and records management, mail handling, reconciling a variety of documents, preparing basic routine correspondence, photocopying requested documents, managing current and archival files, updating internal manuals)
• You demonstrate mathematical skills to perform basic calculations and process client payments as well as the ability to operate a cash register
• Your organizational skills enable you to meet deadlines and set priorities in a high pressure and fast paced environment

Interpersonal, communication and customer service skills

• You demonstrate interpersonal, communication and customer service skills to explain complex processes and assist clients through written correspondence, telephone and in-person
• You are able to work collaboratively with others

Judgement, analytical and problem-solving skills

• You can exercise professionalism, tact, discretion and judgement when providing information to clients and legal professionals
• You are able to deal with irate clients and resolve difficult situations in a respectful manner

Technical knowledge

• You have the ability to acquire and apply knowledge of court practices and procedures and relevant legislation (e.g. Courts of Justice Act, Criminal Code, Youth Criminal Justice Act, Family Law Act, Reciprocal Enforcement of Support Orders Act, Family Responsibility Act, Divorce Act, Creditors' Relief Act, Execution Act, Bankruptcy Act, Rules of Civil Procedure, Small Claims Court Rules, Estates Act, Civil and Case Management Rules, Divisional Court, The Hague Convention - Bilateral Treaties)
• You have knowledge of court practices and procedures to process and prepare court documents such as claims judgements, writs, notices, appeals, Informations and warrants

Computer skills

• You are proficient with computer software packages such as Word, Outlook and Excel as well as specific court computerized systems such as Integrated Court Offences Network (ICON), FRANK, Estate Program, CISS Program and manual systems
• You demonstrate keyboarding skills to input and access client information

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-AG-243986/26(5)

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.