Be the first point of contact for our visitors Join the Ontario Science Centre where you'll provide friendly, helpful and efficient customer service in a high-volume visitor environment. You'll play a key role in creating a welcoming and positive experience for every visitor.
About the job
Please be advised that the address for this position is 235 Queen Quay West, Toronto, OntarioAs a Visitor Care Associate, you will:
• provide caring, warm, and friendly service to visitors, and ensure a positive experience
• provide cashier services in a busy visitor setting
• answer visitor questions
• support internal client events and programs
• collaborate with team members to improve service quality and customer satisfaction
Please note:• These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum
• Hours are scheduled on an as-needed basis, and shifts may include standing for long periods of time
• Work on weekends, holidays and evenings may also be required, in accordance with operating hours and special events after-hours schedules
The number of positions available:• Up to 10 unilingual (English) Visitor Care Associates
• Up to 4 bilingual (English/French) Visitor Care Associates
What you bring to the team
Mandatory requirements
You must:
• have a minimum availability of weekends, holidays, evenings, and at least two weekdays
•
(only if you are applying to the bilingual position) possess written and oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Customer service skills
You have:
• experience providing in-person customer service in a busy environment, including answering questions, giving information, and resolving customer issues
• excellent customer service skills and a commitment to visitor care
• knowledge of accessible, engaging and supportive customer service, and ability to follow the Centre's service standards
• oral communication skills to communicate clearly, politely, and with a positive, professional approach, over the phone and in person
• the ability to use tact and diplomacy when assisting visitors in different areas, including the Box Office, and on the floor
Technical skills
You have:
• experience with front-line sales and using a computerized point-of-sale system for ticketing
• knowledge of cash handling policies and balancing procedures
• math skills to ensure accurate transactions
• the ability to track, record and correct information in a ticket database
Collaboration, attention to detail and organizational skills
You can:
• collaborate with other team members to discuss and resolve service issues together
• be flexible and adaptable, and able to manage multiple tasks in a busy environment
• pay close attention to detail when processing transactions
• ensure accurate recording and entry of confidential customer sales data and subscription information
Problem solving and analytical skills
You can:
• gather information, assess situations and determine appropriate next steps to resolve issues
• analyze information to determine a customer's underlying needs
• demonstrate good judgement and a positive attitude when working with internal teams and the public
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment