Security Control Administrator

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The Claims Services Branch (CSB) in the Ministry of Health supports the timely and accurate delivery of health claims services to health care providers and members of the public. At CSB, you'll be part of a fast-paced, collaborative, client-focused team that plays a key role in supporting a sustainable, publicly-funded health care system.

The Analysis and Resolution unit in CSB requires an experienced administrator to coordinate, administer and analyze access to major computer systems while providing comprehensive customer services.

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About the job

You will be responsible for:

• promoting and monitoring the security of ministry computer systems
• maintaining the security database and performing cleanup per audit requirements
• providing security access administration for ministry and external clients and ensuring requests have appropriate authorization
• providing problem identification and resolution for a province-wide client base

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What you bring to the team

Technical skills and knowledge:

• demonstrated knowledge of security procedures to enable administering, enforcing and controlling of major computer systems and databases to ensure security access requests are within the requirements of the job functions
• demonstrated knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA) to ensure confidentiality and security of sensitive information is maintained; guidelines are adhered to
• ability to assess viability of requests and determine eligibility for access to security systems

Analytical, problem-solving and organizational skills:

• demonstrated analytical, problem-solving and research skills to provide security administration support, advice, consultation, troubleshooting and make recommendations for corrective action along with resolution
• demonstrated planning and organizational skills to manage work activities, set priorities, develop procedures, respond to inquiries and to ensure timely resolution of security access requests while meeting deadlines

Communication, interpersonal and customer service skills:

• demonstrated advanced written and oral communication skills and interpersonal skills to: provide policy and legislation interpretation (including detailed explanations to ensure understanding) to customers, internal and external stakeholders; document problems; provide troubleshooting and resolution; and deliver information and advice
• demonstrated comprehensive client service skills to deliver accurate and timely identification and resolution of security-related issues for various client groups with varying access requirements
• ability to work alone or within a team environment

Computer and other essential skills:

• knowledge of computer systems and databases to provide technical support, maintenance and administration of mainframe production files
• demonstrated skills using Microsoft software and application software to perform updates, maintenance and offer technical support
• demonstrated knowledge of office procedures and policies to develop and maintain security filing systems

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• C-HL-244431/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.