Meaningful Service. Real Community Impact.Join ServiceOntario's dynamic team in Sarnia and play an important role in supporting your community through every customer interaction.
ServiceOntario connects people to essential government services, and this position places you at the heart of that work. With structured training and a supportive team environment, you'll build valuable public service skills while contributing to services that Ontarians rely on every day.
Learn more about this
dynamic and exciting role!
About the job
As part of the team, you will help deliver front-line customer service by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services. In this role, you can expect to:
• provide quality front counter customer services in person by delivering timely and accurate information related to government programs, products, and services
• process applications and renewals
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and procedures
What you bring to the team
Mandatory requirements
• You must possess
oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Customer Service Experience
You are someone who enjoys helping people and solving problems. You bring:
•
a customer focus to provide optimum service, explain information clearly, resolve customer inquiries, and find solutions that result in a positive customer experience
•
thinking and problem-solving skills to probe for information, assess situations, determine customer needs, and take appropriate action
•
computer proficiency and ability to use Microsoft Office, database programs, and job-specific or specialized equipment
•
communication skills to explain guidelines and procedures, respond to customer questions, and write clear, concise correspondence, while using judgement, tact, empathy and patience
•
math skills to handle cash and process transactions using cash registers and point of sale machines
•
a collaborative approach and the ability to work well with colleagues in a team environment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
This position includes a comprehensive training program designed to set you up for success. You'll work alongside a supportive and dedicated team, collaborating to deliver high-quality customer service to Ontarians.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment