Program Advisor, Licensing and Compliance

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We envision an Ontario where all children and youth have the best opportunity to succeed and reach their full potential.

The Ministry of Children, Community and Social Services, Community Services Division, Regional Service Delivery Branch – Toronto Region is seeking individuals to work with residential program operators and foster care agencies to support better outcomes for children and youth.

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About the job

In this role you will:
• conduct inspections and licensing of children's residential programs and foster care agencies under the Child, Youth and Family Services Act, 2017 (CYFSA), in accordance with legislative standards
• identify licensing issues, address immediate health and safety concerns, and recommend corrective action where required
• establish and maintain effective relationships with stakeholders
• provide effective advisory and customer service to licensed and potential providers of licensed services
• provide community consultations

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What you bring to the team

MANDATORY:

• You are able to travel within the service area to conduct site visits

For the bilingual (English/French) position only:
• You are proficient in English as well as oral and written French at the advanced-plus level.

Communications, Interpersonal & Presentation Skills:

• You have effective oral communication and written skills to present licensing inspection findings and to provide information to internal and external partners
• You can write clear reports on licensing reviews
• You have excellent interpersonal skills and can conduct interviews with children, youth and adults

Knowledge:

• You have knowledge of the principles/practices of child and youth development
• You have knowledge of programming requirements in children's group residential and foster care settings
• You are able to interpret and apply relevant legislation, including the Child, Youth and Family Services Act (CYFSA) and fire and health regulations

Analytical & Problem Solving Skills:

• You have analytical and problem solving skills to assess compliance and formulate recommendations
• You can inspect operations for eligibility and licensing requirements
• You can assess compliance and effectiveness of programs
• You can explore and assess complaints to formulated conclusions and recommendations

Computer Skills

• You are proficient with computers including word processing and spreadsheet software, on-line systems and databases to prepare licensing information, correspondence and reports

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-SS-244972/26

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.