Clinical Services Manager

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Join the Ministry of the Solicitor General's Clinical Services Branch at a pivotal time of transformation. As a Clinical Services Manager, you will provide strategic and operational leadership across multiple institutions, ensuring consistent, high-quality, patient-centred care aligned with ministry priorities, professional standards, and system needs.

You will act as a key regional leader, providing second-level leadership to Healthcare Managers and Assistant Healthcare Managers while advancing quality monitoring, program evaluation, and continuous improvement. You will also provide expert advice to senior leadership, collaborate with institutional leadership and clinical partners, and support the integration of policy into practice to drive system-wide improvements.

There are two positions available across regional portfolios (West, North, East, Central, Toronto), with flexibility to work from an OPS office while supporting institutions within your assigned region. This competition may also be used to fill future vacancies as they arise.

Role Scope and Accountability

The Clinical Services Manager oversees a regional portfolio of correctional institutions and healthcare programs, with accountability for clinical performance, quality of care, compliance, and risk management. The role requires ensuring consistency across institutions while responding to local operational needs in a complex, multi-site environment.

Leadership That Makes a Difference

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

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About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:

• Lead clinical service delivery across the region, ensuring performance, quality, and compliance outcomes.
• Provide guidance on professional standards, legislation, and policy to support consistent care.
• Drive quality improvement through program reviews, data analysis, and evidence-based strategies.
• Provide leadership oversight to Healthcare Managers and Assistant Managers, supporting performance and development.
• Implement provincial policies and programs consistently across institutions.
• Provide strategic advice, briefings, and recommendations to senior leadership on emerging risks and issues.
• Oversee clinical governance, including quality assurance, audits, and risk monitoring.

Key Accountabilities and Outcomes

• The Clinical Services Manager is accountable for achieving the following outcomes at a regional level:
• Consistent delivery of high-quality, patient-centred care aligned with professional and ministry standards
• Achievement of clinical quality, compliance, and performance indicators
• Effective identification, escalation, and mitigation of clinical and operational risks
• Implementation of ministry priorities and system-wide initiatives
• Strengthened leadership capacity and performance of Healthcare Managers
• Timely, accurate, and strategic briefing and issues management support to senior leadership

Meet Your New Team

The Clinical Services Branch (CSB) leads healthcare delivery across Ontario's correctional system, promoting consistent, high-quality, patient-centred care. The branch supports clinical practice, policy implementation, and system-wide improvements.

You will join a collaborative leadership team focused on improving service delivery, addressing complex health needs, and ensuring equitable care for a diverse population.

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What you bring to the team

Leadership and Team Management Experience

• Demonstrated experience leading multidisciplinary healthcare teams in complex environments, ideally within corrections or comparable systems
• Proven ability to manage and support leaders (e.g., Healthcare Managers and Assistant Healthcare Managers) across multiple sites
• Strong coaching and mentoring skills to build leadership capacity and foster high-performing, engaged teams
• Experience leading through change, including guiding teams through transformation and aligning operations with evolving strategic priorities

Clinical and Professional Practice Knowledge

• Knowledge of nursing practice standards, clinical governance, and healthcare delivery models, including evidence-based care
• Ability to interpret and apply applicable legislation, regulations, and professional standards within a correctional healthcare context
• Experience supporting clinical education, competency development, and continuous improvement in professional practice
• Demonstrated experience managing healthcare services in high-risk, high-liability environments, including oversight of critical incidents and complex patient populations (e.g., mental health, addictions, chronic disease)
• Ability to assess, mitigate, and manage clinical and medico-legal risks within a correctional or similarly complex system

Operational and Policy Expertise

• Knowledge of ministry policies, procedures, and correctional healthcare operations to support consistent program delivery
• Experience developing, implementing, and integrating operational policies, protocols, and standards
• Ability to align day-to-day operations with strategic direction, ensuring compliance with legislative and organizational requirements
• Strong understanding of government decision-making processes and program planning within a public sector environment

Strategic Thinking, Risk Management and Decision-Making

• Proven ability to lead program reviews, analyze performance data, and identify service gaps and improvement opportunities
• Strong risk-informed decision-making skills, particularly in complex and high-stakes operational environments
• Ability to provide strategic advice and recommendations to senior leadership on emerging issues and system pressures
• Experience leading quality monitoring, evaluation, and continuous improvement initiatives to enhance service delivery outcomes

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Think this role could be right for you?
We're here to support you every step of the way. These short videos can help you feel confident and prepared:
• Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
• Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage.
Take a few minutes to explore these resources. They're designed to set you up for success.

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-CL-245174/26(2)

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.