Are you customer-oriented and do you enjoy working with members of the public? In this high-volume customer service environment, you will examine applications/documents ensuring compliance with legislation administered by the Business and Personal Property Branch.
The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division (RLSD) accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through all service delivery channels and supports fulfillment of business and personal
property security related information and transaction requests received through the electronic, in-person, and telephone channels.
About the job
In this position, you will:
• examine a variety of applications and documents to determine compliance with the Acts administered by the branch;
• identify deficiencies in request documents and applications;
• respond to enquiries from the public for information on branch services;
• provide telephone support to other offices on processing of documents;
• provide on the job training by assisting new staff and students in examination of documents
What you bring to the team
Mandatory requirements
• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)
• keyboarding to 40 wpm
Technical Knowledge:
• you have the ability to interpret and apply legislation (e.g. Ontario Not-for-Profit Corporations Act, the Extra-Provincial Corporations Act, the Business Corporations Act) in order to approve or reject applications and decide on the authorization and issuance of documents;
• you have knowledge of legal terminology (e.g. registered office address, court order) to explain legal requirements by identifying and explaining deficiencies and requesting additional information
Communication and Customer Service Skills:
• you have excellent oral communication skills to respond to general inquiries and provide information on services over the telephone and by correspondence, and to clearly explain legal terminology, legislative and policy requirements to clients and to provide consultation and information to lawyers, businesses, MP's and police authorities;
• you have excellent written communication skills in order to correspond with clients to explain deficiencies in documents submitted and request additional
information and to prepare reports and other various documents;
• you have strong interpersonal skills to interact with clients/stakeholders and the general public in a polite/courteous and helpful manner
Analytical, Judgement and Evaluative Skills:
• you have analytical skills to determine compliance with legislation and policies;
• you have evaluative skills to determine whether sufficient information and documentation have been submitted for authorization and issuance of documents;
• you have judgement and decision-making skills to determine when to apply exceptions to the rules as well as whether to accept or not accept an application
Other Essential Skills and Knowledge:
• you have knowledge of customized registration systems and information databases (e.g. Ontario Business Registration System, OPS docs, Personal Property Security Registration system) to process client applications/requests and to obtain data/information for responding to inquiries and providing information
to clients and the general public;
• you are proficient with personal computers and fully programmable word processing software such as Microsoft Word, Access, Excel, Power Point and Outlook to produce a variety of correspondence, reports and other documents;
• you have demonstrated experience working with office equipment such as photocopiers, printers, facsimile, calculator and microfiche equipment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: