Champion Innovation in Quality Assurance!Step into a leadership role where your expertise in quality assurance will shape the success of critical I&IT projects. As a Quality Assurance Lead, you'll be at the forefront of driving excellence across the project lifecycle, ensuring that systems, applications, and services meet the highest standards of performance, reliability, and compliance. You'll lead strategic initiatives that enhance efficiency and consistency, guide teams through complex testing processes, and champion continuous improvement across the organization. This is your opportunity to influence how quality is defined and delivered in a dynamic, collaborative environment.
About Us:The Labour and Transportation I&IT Cluster (LTC) provides leadership in planning and delivering innovative technology solutions for the Ministry of Transportation and the Ministry of Labour, Immigration, Training and Skills Development. We enable the delivery of I&IT programs and services, support new business opportunities, and strengthen key elements of Ontario's government technology infrastructure. Our work ensures ministries have the tools and systems they need to serve Ontarians effectively and efficiently.
About the job
As an I&IT Quality Assurance Lead, you will:
• lead and manage the implementation of the Quality Assurance (QA) framework across multiple I&IT projects, ensuring alignment with the Project Delivery Life Cycle (PDLC) and corporate standards
• oversee all aspects of QA including testing strategies, process improvements, defect tracking, and project risk assessments to ensure high-quality deliverables
• provide expert guidance and technical input to project teams, ensuring QA requirements are met and projects adhere to ministry standards
• drive continuous improvement initiatives by developing innovative QA methodologies, conducting audits, and ensuring compliance with established directives
• offer strategic advice on QA planning, supervise QA staff, foster collaborative relationships with stakeholders, support change management, and provide training to promote best practices across clusters and external service providers
What you bring to the team
Technical Knowledge and Skills
You have knowledge of:
• quality assurance principles, practices, methods, techniques, metrics, tools and the software development lifecycle
• the relationship, capabilities and effects between application and infrastructure to ensure appropriate quality assurance measures
• I&IT strategies, plans, standards, directives and testing methodology and tools; and Accessibility for Ontarians with Disabilities Act (AODA) compliance requirements
• all levels of computers and midrange server equipment, local and wide area networks capabilities and capacity
• all computer environments including mainframe, personal computer, web-based and client/server
• the information technologies, applications, industry and computer languages
Leadership, Planning, and Project Management Skills
You have:
• project management skills, knowledge, techniques and methodology to effectively manage testing for concurrently run projects on a variety of portfolios/client groups. Planning, coordinating, monitoring and controlling of all detailed technical aspects of quality assurance, including both technical and environmental
• team management and development to develop and foster strong teams within area of responsibility; and to plan, organize and co-ordinate human resources in order to achieve a variety of project objectives
• the ability to provide technical advice, guidance and leadership to team members, including developing and implementing work plans and schedules, establishing priorities, monitoring quality of deliverables, explaining work procedures
Analytical and Problem-Solving Skills
You have the ability to:
• assess the impacts of quality issues on the overall application and project effort and in recommending measures to resolve the issues or mitigate their impacts
• create/analyze metrics to measure overall quality level of applications being developed
• assess the efficiency and effectiveness of operational policies, processes and procedures in the context of Quality Assurance within IT
• anticipate and resolve problems, minimizing costs and risks. Recommending and/or determining solutions of courses of actions for specific quality issues
Interpersonal, Communication and Negotiation Skills
You have:
• relationship building, customer service, consultative and communication skills to determine project/client requirements, make presentations to project teams, promote innovative processes and foster co-operation among portfolios and quality services staff
• oral and written communications to provide customer service, prepare reports, presentations/recommendations/ documentation to senior management
• consultation and interpersonal skills to liaise/facilitate communications with numerous internal/external stakeholders and clients
• customer service and consensus building skills to determine client expectations for the development/implementation of information systems and technology
• negotiation skills to negotiate project scope and timelines and resource assignment; negotiate resolutions to project-related issues discovered
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly, and accessible physical work environment