Meaningful Service. Real Community Impact.Join ServiceOntario's dynamic team in
Thunder Bay and play an important role in supporting your community through every customer interaction.
ServiceOntario connects people to essential government services, and this position places you at the heart of that work. With structured training and a supportive team environment, you'll build valuable public service skills while contributing to services that Ontarians rely on every day.
Learn more about this
dynamic and exciting role!
About the job
As part of the team, you will help deliver customer service by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services. In this role, you can expect to:
• provide information and support to members of the public and business community by phone, email and online regarding government programs, services and resources
• explain policies, guidelines, procedures and program requirements
• help clients resolve issues accessing services or information and connect them with the appropriate area for further support when needed
• maintain accurate records, files and electronic databases
• prepare reports, correspondence and other business documents
What you bring to the team
Mandatory requirements
• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Customer service and communication skills
You have experience with:
• providing customer service in a busy, high-volume environment, such as a contact centre or customer service setting
• listening carefully, asking questions, and providing accurate information and guidance
• handling customer concerns and finding solutions to resolve issues
• communicating clearly and professionally, both verbally and in writing
Problem-solving and analytical skills
You can:
• gather information, assess situations, and determine appropriate solutions
• identify customer needs, including those that may not be immediately apparent
• use sound judgement, discretion, and tact when handling customer inquiries and concerns
• analyze information and apply policies, procedures, and guidelines to support decision-making
Collaboration and organizational skills
You can:
• work in a collaborative, team-focused environment
• build positive working relationships and contribute ideas to support team goals
• adapt to changing priorities and operational needs
• organize your work effectively and manage multiple tasks in a dynamic environment
Program knowledge and research skills
You can:
• research, interpret, and explain information related to government programs and services
• apply legislation, regulations, policies, and guidelines to provide accurate information and service
• locate, assess, and use information from multiple sources to respond to customer inquiries
Technical skills
You can:
• use common computer applications, including email, word processing, spreadsheets, databases, and online tools
• research and retrieve information using electronic systems and reference materials
• maintain accurate records and files with attention to detail
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• a modern, friendly and accessible physical work environment