Job Specification

Purpose :

To manage business information systems solutions services, including business solutions, infrastructure, architecture, information management and project, portfolio and program management and delivery and to ensure the provision of I&IT consulting expertise, advice and collaborative operational solutions to I&IT managers and clients.



To build, manage and sustain efficient processes, current and emerging technologies and rich data to enable present and future business models.



To provide administrative and technical direction to staff and consultants, and ensure cost-effective and efficient client services and operation.

Key Responsibilities :

1. Manages cost-effective I&IT systems services for a wide range of clients ensuring high quality business solutions (i.e. systems and technical requirements, analysis, design, application development, implementation, enhancement, modification, maintenance, licensing, training and user support) that respond to business change, deliver return on investment, and are consistent with Cluster and OPP standards and related I&IT systems.



2. Manages business risks related to technology services and access and proactively identifies issues and ensures risk mitigation, contingency and emergency plans are ready to be activated at any time.



3. Manages and controls highly specialized and multiple long-range technology solutions projects and initiatives with broad application and impacts across government and industry, including: client engagement and verifying business system or information management requirements, defining project scope and approach, and identifying business improvement opportunities; manages the planning of all project phases; developing project budgets and resource plans; and controlling projects through all phases.



4. Manages and oversees the deployment of I&IT systems, including: implementing technology infrastructure and the negotiation and management of all related business, information management and I&IT service level agreements, and changes to organization and business processes and procedures.



5. Manages the development, implementation of portfolio and OPP business solutions standards, policies, guidelines, procedures and methodologies to ensure OPP-wide consistency and integration, and to allow for specialized applications for particular business lines.



6. Manages the research, identification and assessment of current trends and developments in I&IT to ensure optimum I&IT systems performance, and to identify and recommend changes to incorporate more efficient/effective solutions that are consistent with ministry/OPP objectives and priorities.



7. Implements industry best practices in the key discipline of Business Solutions, i.e. Digital Business Modeling, Agile Development, Architecture, Integration, Quality Assurance, Project Management and System Operations.



Managerial Responsibilities
1. Leads and manages a team(s) in the delivery of a program or service operation and contributes to financial, business, strategic planning and evaluation processes.

2. Identifies financial, material and human resources needs, manages and controls the operational/program/project or activities budget. Contributes to long term financial and resource planning.

3. Promotes a values-based and inclusive team through employee engagement, communicating program deliverables, setting and evaluating performance standards, recommends merit increases, identifies staffing needs, and makes hiring decisions, recommends discipline where required, and promptly addresses employee relations matters.

4. Develops and sustains internal and external stakeholder relationships to coordinate shared interests.

5. Responsible for ensuring compliance with regulatory, legal, financial, collective agreements and ministry/OPP policy commitments and advising senior management of sensitive issues/matters.

Factors :

Knowledge :

Ministry/OPP strategic directions, policies, programs and service delivery models, to provide operational management of a program area, service or initiative, to determine and plan for program resource requirements and to ensure alignment of programs/projects with corporate, division and branch goals and objectives.



Government and ministry/OPP financial and administrative procedures, to manage and control allocated financial and material resources, including developing annual budgets, and managing assets and contract service providers.



Human resources practices, policies, directives and collective agreements in relation to recruitment, training and development and labour relations to support an inclusive and engaged team; address employee issues and to support talent management.



Expertise in project management principles and methodologies to manage the delivery of program plans, initiatives and goals.



Information systems development and methodologies, application architecture, information technology hardware and software to: plan, lead and evaluate business technical needs; lead the development of consistent integrated applications and associated standards and support tools; ensure consistency and compliance with current and planned enterprise technologies; provide leadership and technical advice to senior management and clients; ensure effective delivery of comprehensive application development and maintenance services; and to optimize return on investment.



Client operations, programs, strategic directions, business requirements, and priorities in order to identify and implement IT solutions that meet client objectives and integrate with existing and planned enterprise I&IT frameworks; and understand the impact of solutions on client program delivery and enterprise I&IT structures.



Business systems analysis, design, implementation, testing, and risk management in a multi-platform environment with large software distribution in order to direct the development, evaluation, and approval of systems and programs.



OPS I&IT applicable standards, strategies, IT portfolio and project management principles, standards, methodologies, tools, techniques, problem-solving approaches, and best practices in order to design, manage, and control multiple large-scale technology development and implementation projects and initiatives within approved timelines and budget limitations.



Risk management methodology and tools in order to identify and evaluate areas of potential risk and develop mitigation strategies.



Vendor management and procurement principles, practices and methods, OPS contractual agreement negotiation and management decision making processes; government tendering policies and processes, and Service Level Agreements (SLAs) in order to authorize the negotiation and manage the contractual agreements with external vendors.

Program Responsibility :

Responsible for managing cost-effective I&IT systems services for a wide range of clients ensuring high quality business solutions that respond to business change, deliver return on investment, and are consistent with OPP standards and related I&IT systems.



Responsible for managing highly specialized multiple long-range business solution development and implementation projects and initiatives to meet client business delivery needs, including: verifying business or information management system requirements, defining project scope and approach, and identifying business improvement opportunities; manages planning and control of all phases of the project(s) and initiatives, including solution deployment.



Responsible for managing and overseeing the development of I&IT business solutions and associated solutions to meet client identified business/program delivery requirements and recommend innovative opportunities, approaches and solutions that address client business needs and expectations in a cost-effective and efficient manner.



Responsible for ensuring systems are implemented according to established budgets, schedules, standards and quality.



Responsible for resolving client service/service deliver issues in a complex, multi-project environment across many sites.



Responsible for leading the development and implementation of portfolio I&IT standards, policies and services which support diverse, complex and critical programs/services ensuring compliance with legislation and alignment with OPP/enterprise directions and policies.



Responsible for establishing performance standards, and monitoring, evaluating and reporting on progress, taking pre-emptive steps to ensure barriers are removed and progress/performance reflects plans.

Analytical Thinking :

Assesses and resolves a broad range of relationship management issues, trends and directions.



Oversees the translation of client business technology or information management requirements into technical specifications for business solutions, and the analysis of ministry/OPP business systems to identify solution options and opportunities that best meet both client requirements and enterprise I&IT standards, define system requirements for l&IT solutions and deliverables that meet client business needs, and enterprise I&IT standards.



Analyzes service agreements to manage and oversee the negotiation and management of contractual agreements between the client, system service providers, and stakeholders who receive and work with client data.



Investigates and evaluates innovative technology trends and productivity tools/methods to improve system efficiency and assess long-term implications of recommendations, evaluate alternatives, and direct staff in problem analysis and resolution.



Determines research parameters to identify, evaluate, and test the effectiveness of all feasible solutions options in accordance with I&IT OPP priorities, standards, and protocols, and develop contingency and emergency/disaster recovery plans.



Assesses project progress, analyzes priorities and assesses risks to develop mitigation strategies that ensure the applicability, readiness, and robustness of solution options, and that projects and initiatives deliver effective solutions on time and on budget, and address changing or conflicting requirements.



Analyzes and evaluates key technical, financial, and business impacts of proposed projects and initiatives on other areas, ministries, and the IT industry.

Planning / Coordinating :

Coordinates and plans the delivery of a program, operation, service or project considering the strategy and mandate of the branch and ministry/OPP.



Determines financial, material and human resources needs, coordinates operations with other areas of the branch and division, and organizes work to meet program objectives. Participates in divisional results based and strategic planning, processes.



Coordinates consultation and advisory meetings relating to program/service initiative with external and internal stakeholders, partners and consultants.



Contributes to multi-year I&IT strategic program/service plans including the deployment of resources (human and financial) to deliver technology solutions.



Plans and coordinates multiple concurrent large-scale I&IT solution design, development, and implementation projects and initiatives required to identify, design, develop, test, implement, and manage ongoing core client business solutions, including project plans, budgets, and resource requirements.



Plans and coordinates the development of complex technology and information management solutions to meet client business delivery requirements with broad application and impacts across government and industry (i.e. engagement, architecture, technical requirements analysis, design, application development, implementation, enhancement, modification, maintenance, licensing, training, and user support).



Manages multiple cross-functional project teams engaged in all phases of solution design and implementation projects and initiatives by identifying new and innovative technologies, opportunities for cooperative approaches to implementation, resource requirements, and methods to test the technical quality of solution designs, and the deployment of business systems.

Leadership/Guidance :

Manages its team(s) by communicating values, strategies, expectations, and promotes an engaged and inclusive environment.



Ensures that identified organizational standards and operational goals are met by: contributing to succession planning; establishing performance standards; conducting regular performance management reviews; recommending merit increases; determining the organization of the work unit and by building individual and team competencies



Identifies and recommends staffing needs, conducts recruitment and selection activities, manages orientation/training, develops remedial plans; addresses employee/labour relations/employee matters.

Independence of Action :

Works under the general direction of the manager /management team and within the framework of ministry/OPP, division, branch policies, directives, guidelines and objectives.



Exercises independence of action in participating and providing program/service recommendations as a member of the management team. Provides expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.



Exercises discretion and independent judgement to determine and manage work activities where past practices may not exist.



Has latitude to plan and manage all phases of large-scale, complex technology solutions projects and initiatives; anticipates and identifies impacts and issues to take corrective action; adjusts priorities; and meets project commitments.



Exercises independent judgement by leading the formulation of I&IT business solutions to meet clients' diverse needs, program delivery requirements and expectations in a cost-effective manner.



Has latitude to develop and implement portfolio I&IT standards, policies and services which support diverse, complex and critical program and service requirements, comply with legislation and are aligned with related OPP/enterprise directions and policies.

Interpersonal/Communication :

Oversees technical discussions and stakeholder consultations with senior managers to validate needs are effectively translated into program services, presents and obtains approval for complex solution options with significant financial and program delivery implications, and manages the senior client relationship through the development, implementation, and ongoing management of implemented business solutions; implements change management strategies; leads steering committees and stakeholder forums.



Presents and discusses complex business solutions to senior I&IT management to determine opportunities to improve existing systems and to introduce new technologies for greater efficiencies, persuade decision-makers to approve large-scale multi-year projects; and obtain feedback to ensure client satisfaction.



Discusses technical aspects of solution development, delivery, management, and problem-solving with I&IT colleagues and specialists, internal and cross-ministry/OPP steering committees and other stakeholder groups to introduce new opportunities, ensure that solutions are consistent with OPS/I&IT strategies and policies, integrate and align with projects with other internal and external clients, jurisdictions, and interests, discuss risks, and negotiate and coordinate cross-functional project resources.



Acts as liaison and advisor with all levels of senior management and reviews and discusses term of reference, contracts and specifications with clients for projects undertaken by external consultants to provide advice and assistance in the development and implementation of solutions to service delivery needs; consults vendors, suppliers, and external consultants to negotiate services or escalate issues.



Resolves client service/service delivery issues in complex, multi-project environments across many sites.

Physical Effort :

Most of the time is spent in an office environment with frequent opportunity to move about.

Sensory Effort :

Requires visual attention and concentration i.e. reading and writing without interruption to develop and examine business plan details, and determine the efficacy of results and recommendations.



Requires concentrated effort during negotiations with clients for such purposes as settling disputes and developing and improving existing business consulting and analysis processes.

Working Conditions :

Work is performed in a typical office environment.